• Resolved elmirabia2021

    (@elmirabia2021)


    I had the plugin updated and now it completely disappeared from my website, along with all the businesses. When attempting to download the plugin once again, it says “Destination folder already exists”. Please let me know how we can fix this asap.

    The page I need help with: [log in to see the link]

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  • Plugin Support Rafiz Sejim

    (@rafizsejim)

    Greetings,

    We are sorry for the trouble that our plugin may have caused.

    Directorist doesn’t have any functionality to get disabled itself or disable any other plugins. The issue transpired due to something else.

    If you disable/deactivate the plugin then any listings data will not be in view but the link you shared is functioning normally which indicates the plugin is still active but somehow not being displayed at the backend.

    You need to run a conflict test and see if a plugin or the theme is responsible for the issue. Download and install the Health Check and Troubleshooting Plugin
    and enable the troubleshoot mode. To perform a conflict test, start off changing the theme to twenty twenty and check if that resolves the issue. [If you are using a child theme then also check if changing to the parent theme resolves the issue.]

    If that doesn’t resolve the issue then you need to deactivate the plugins one by one and identify the plugin causing the issue. You may follow the conflict test DOC here.

    If you are still unable to find any success then reach out to our support here

    Regards,

Viewing 1 replies (of 1 total)
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