Plugin Disappears

Hey Guys,

i have the same issue as joomstef!

From time to time matomo plugin disappears completely from the backend and no tracking is working.

The last time this happens (July 2021) the plugin files on ftp server were still there, only the plugin wasn’t visible in the backend and the data of tracking was missing.

This time (this week) the complete folder “matomo” on the ftp server is empty.

Im using the newest WP Version (WordPress 5.8.1) and Divi Theme. My hoster is OVH.de.

Also i run the same setup (wp/divi/matomo) on other sites which are running without any problem. Only this site has this issue.

Is there anything i can do to avoid that issue? My client has no analytic data now, which is a big problem!

I uploaded the plugin files again and activated that safe mode.
Here you can find the system report. Hope this helps to find a quick solution:

# Matomo

* Matomo-Plugin-Version: 4.4.2
* Config existiert und ist schreibbar.: Ja ("$abs_path/wp-content/uploads/matomo/config/config.ini.php" )
* JS Tracker existiert und ist schreibbar.: Ja ("$abs_path/wp-content/uploads/matomo/matomo.js" )
* Plugin-Verzeichnisse: Yes ([{"pluginsPathAbsolute":"$abs_path\/wp-content\/plugins\/matomo\/plugins","webrootDirRelativeToMatomo":"..\/"}])
* Tmp-Verzeichnis schreibbar: Yes ($abs_path/wp-content/cache/matomo)
* Matomo Blog idSite: 1
* Installierte Matomo-Version: 4.0.4 (Install date: 2021-04-14 23:57:57)

## Endpoints

* Matomo JavaScript Tracker URL:  ($site_url/wp-content/uploads/matomo/matomo.js)
* Matomo JavaScript Tracker - WP Rest API:  ($site_url/wp-json/matomo/v1/hit/)
* Matomo HTTP Tracking API:  ($site_url/wp-content/plugins/matomo/app/matomo.php)
* Matomo HTTP Tracking API - WP Rest API:  ($site_url/wp-json/matomo/v1/hit/)

## Crons

* Server-Zeit: 2021-09-10 12:06:13
* Blog-Zeit: 2021-09-10 14:06:13 (Die nachfolgenden Daten werden in der Blog-Zeitzone angezeigt)
* Sync users & sites: Next run: 2021-09-11 00:54:15 ( Last started: 2021-09-07 00:54:43. Last ended: 2021-09-07 00:54:43. Interval: daily)
* Archive: Next run: 2021-09-10 14:54:15 ( Last started: 2021-09-10 13:54:16. Last ended: 2021-09-10 13:54:45. Interval: hourly)
* Update GeoIP DB: Next run: 2021-10-01 00:54:15 ( Last started: 2021-09-01 00:54:22. Last ended: 2021-09-01 00:54:25. Interval: matomo_monthly)

## Matomo Settings

* Track mode: default
* Track codeposition: footer
* Track api endpoint: default
* Track js endpoint: default
* Version history: 4.4.2, 4.4.1, 4.3.0, 4.2.0, 4.0.4
* Core version: 4.4.1
* Last tracking settings update: 1631275095
* Last settings update: 1631275095
* Show get started page: 0

## Logs

* Keine: 

# WordPress

* Home URL: $site_url
* Site URL: $site_url
* WordPress Version: 5.8.1
* Number of blogs: 1
* Multisite Enabled: No
* Network Enabled: No
* WP_DEBUG: No
* WP_DEBUG_DISPLAY: Yes
* WP_DEBUG_LOG: No
* DISABLE_WP_CRON: -
* FORCE_SSL_ADMIN: Yes
* WP_CACHE: No
* CONCATENATE_SCRIPTS: -
* COMPRESS_SCRIPTS: -
* COMPRESS_CSS: -
* ENFORCE_GZIP: -
* WP_LOCAL_DEV: -
* WP_CONTENT_URL: $site_url/wp-content
* WP_CONTENT_DIR: $abs_path/wp-content
* UPLOADS: -
* BLOGUPLOADDIR: -
* DIEONDBERROR: -
* WPLANG: -
* ALTERNATE_WP_CRON: -
* WP_CRON_LOCK_TIMEOUT: 60
* WP_DISABLE_FATAL_ERROR_HANDLER: -
* MATOMO_SUPPORT_ASYNC_ARCHIVING: -
* MATOMO_TRIGGER_BROWSER_ARCHIVING: -
* MATOMO_ENABLE_TAG_MANAGER: -
* MATOMO_SUPPRESS_DB_ERRORS: -
* MATOMO_ENABLE_AUTO_UPGRADE: -
* MATOMO_DEBUG: -
* MATOMO_SAFE_MODE: Yes
* MATOMO_GLOBAL_UPLOAD_DIR: -
* MATOMO_LOGIN_REDIRECT: -
* Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
* Possibly uses symlink: No
* Upload base url: $site_url/wp-content/uploads
* Upload base dir: $abs_path/wp-content/uploads
* Upload url: $site_url/wp-content/uploads/2021/09
* Custom upload_path: 
* Custom upload_url_path: 
* Compatible content directory: Yes

# WordPress Plugins

* Divi Supreme Pro: 4.7.33
* DP Divi DSGVO: 1.3.13
* Envato Elements: 2.0.9
* eRecht24 legal texts for WordPress: 3.1.3
* Matomo Analytics - Ethical Stats. Powerful Insights.: 4.4.2
* Really Simple SSL: 5.1.0
* Simple Custom CSS and JS: 3.37
* SmartCrawl Pro: 2.13.0 (Network enabled)
* Supreme Modules Lite - Divi Theme, Extra Theme and Divi Builder: 2.4.0
* WPMU DEV Dashboard: 4.11.3 (Network enabled)
* Active Plugins: 10 (custom-css-js dp-divi-dsgvo envato-elements erecht24-1- matomo really-simple-ssl supreme-modules-for-divi supreme-modules-pro-for-divi wpmu-dev-seo wpmudev-updates)
* Theme: Divi (bueroblanko)

# Server

* Server Info: Apache
* PHP OS: Linux
* PHP Version: 7.4.21
* PHP SAPI: fpm-fcgi
* PHP Binary Name: php-fpm
* PHP Error Reporting: 0 After bootstrap: 0
* Timezone: UTC
* WP timezone: Europe/Berlin
* Locale: de_DE
* User Locale: de_DE
* Memory Limit: 512M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
* WP Memory Limit: 40M
* WP Max Memory Limit: 512M
* Timezone version: 2021.1
* Time: 1631275573
* Max Execution Time: 165
* Max Post Size: 130M
* Max Upload Size: 134217728
* Max Input Vars: 16000
* Disabled PHP functions: Yes (_dyuweyrj4,_dyuweyrj4r,dl)
* zlib.output_compression is off: Yes
* Curl Version: 7.64.0, OpenSSL/1.1.1d
* Suhosin installed: No

# Database

* MySQL Version: 5.6.50
* Mysqli Connect: Yes
* Force MySQL over Mysqli: No
* DB Prefix: wp_
* DB CHARSET: utf8mb4
* DB COLLATE: 
* SHOW ERRORS: No
* SUPPRESS ERRORS: No
* Uses Socket: No
* Uses IPv6: No
* Matomo tables found: 122
* DB tables exist: Yes
* Matomo users found: 2
* Matomo sites found: 1
* Erforderliche Berechtigungen: OK

# Browser

* Browser:  (Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.63 Safari/537.36)

Thanks in advance

BR
Phil

The page I need help with: [log in to see the link]