[Plugin: Disqus Comment System] Problem with characters

Hi heryemmanuel,

Thanks for mentioning this here. We’ve received a couple other reports of this as well and are looking into it. If you’re still experiencing this issue in a week, kindly reach out to us at https://disqus.com/support and we’d be happy to take a closer look.

Best,

Tyler
https://docs.disqus.com
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Hey

Having the same problem here, with french accents…
Please let me know if you find a workaround.

Same/similar problem here. I haven’t really dug into the issue a whole lot but it looks like it might have to do with newlines for us – we aren’t seeing any new paragraphs in the imported comments where there used to be. All comments are UTF-8 too, so it shouldn’t be a character set issue on our end.

Yes, same problem here too. Spanish accented characters are shown wrong (á, é, í, ó, ú, ?)). For example ‘técnico‘ becomes ‘t??cnico‘ or ‘algún‘ becomes ‘alg??n‘…

My blog and also the comments table in the DB are set to UTF-8.

Just as heryemmanuel, in configuration options I have set Disqus to “Spanish (Spain)” language.

Any solution yet? Thanks in advance.

Okay, I contacted the support and they answered me this:

Disqus currently only supports commenting in UTF-8 format. To keep this from happening in the future, we would recommend that all comments be imported into UTF-8 format.

The funny thing is that everything on my blog is set to UTF-8 (template, database tables…), still when I import the comments into Disqus all accented characters are shown wrongly. ??

Hi jmaraujo,

What was your case # in our support system? I’d like to take a look into it to see if there may have been a misunderstanding of the issue on our part.

Thanks,
Tyler

Thanks, Tyler. Case is #76605. The support reply was made by Talton.

I imported all the comments once again, and the problem persist. Tested with Opera, Firefox, Chrome and IE8 (except IE, all other browsers are updated to their latest version).

The curious thing is that when I check the page’s source code, all accents are there, but on the browser windows they are wrong. So, maybe is a parsing problem? (I’m just guessing here ?? )

Hi again jmaraujo,

This is a bug on our end and we’re looking into it. It’s looking like it will take a bit longer to fix due to the nature of this type of issue’s complexity but rest assured you’re not alone and this is a priority for us.

Sorry about the initial confusion on our end. Don’t hesitate to reach out to us at https://disqus.com/support with any further questions.

Best,
Tyler

No problem. Thanks, Tyler. ??

Same problem here on a Spanish blog.

Tyler,

I also have the same problem with a Portuguese BR blog, and was not able to start using Disqus Comment System due to the initial comment upload changing characters to unknown letters and symbols.

Please let us know if is there an ETA for this issue to be sorted, or in case that is not available or can’t be disclosed, whenever a release sorting it is published.

Best regards,

Tieteense.