Plugin Does not connect

Hi @stevehale,

Thanks for contacting us! Please try reauthorizing the Smash Balloon app on your Instagram account with the steps in our guide here: https://smashballoon.com/doc/reauthorizing-our-instagram-facebook-app/

If this does not resolve the issue, it’s possible there was a problem during the installation of the plugin, so could try fully deactivating and deleting the plugin and doing a fresh install.

If none of these steps resolve the error, please send us support request through our website here and we’ll be happy to investigate more closely.

Thanks!
Louis

Hi

It’s Facebook not Instagram.

I have made several attempts to re-authorise to no avail.

Steve

Hi?@stevehale,

Thanks for the update. Please send us support request through our website?here?and we’ll be happy to investigate more closely.

Best regards,
Louis

I have the same issue now on another site: https://farnhamscouting.com

Hi @stevehale,

I checked our support inbox and found that you submitted a case there regarding these two sites. Since we need to look at more specific information about the sites, we will continue assisting via the support ticket you submitted through the website.

Thanks!
Louis