Plugin Does Not Work Anymore

  • Resolved amimshah

    (@amimshah)


    7 years, 11 months ago

    I have been a great admirer of Customs Sidebar and have installed the plugin on 4 websites that are running since past 3 years. Till very recently, the plugin was working great; however, offlate (with latest update) it has created huge problem in all my website. Surprisingly, the problems aren’t consistent; however, when I disable the plugin, all works well. Problems that I have experienced are either:

    (1) It breaks the website or
    (2) It slows down the website or
    (3) It makes the website unavailable almost 90 percent of times (500 Internal Server Error)

    The problem has worsened with WordPress 4.7. Are Plugin Developers aware of the issue? Is there any fix? I am on GoDaddy Windows Hosting using themes such as Perth and Vantage. Presently, I have deactivated (not deleted) Custom Sidebars. I am really hoping to start using the plugin again (rather than delete).

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @amimshah,

    Sorry to hear you have troubles with the plugin lately ??

    There weren’t similar reports like this one and I was unable to replicate such behaviour on my installation.

    Can you enable debug log in your wp-config.php by replacing define(‘WP_DEBUG’, false); with this code:

    // Enable WP_DEBUG mode
define('WP_DEBUG', true);

// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);

// Disable display of errors and warnings
define('WP_DEBUG_DISPLAY', false);
@ini_set( 'display_errors', 0 );

    Activate CustomSidebars and replicate the steps that brake or cause 500 error, this should create debug.log file in your wp-content folder that could tell us what is going on.

    Cheers,
    Predrag

    Thank you for using Custom Sidebars. I am going to mark this topic resolved because we haven’t heard from you in a while. If this issue was not resolved we can reopen it. Thanks again!

Viewing 2 replies - 1 through 2 (of 2 total)
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