Plugin does not work correctly after the upgrade

  • Resolved mitys

    (@mitys)


    11 months, 1 week ago

    After upgrading the plugin to the 6.2.9 version, some options are getting hidden.

    Here is a screenshot of what I have in the dashboard: https://pasteboard.co/AGusqIjyB3jK.png

    I tried to desactivate plugins, changing theme and that does not resolve the issue.

    • This topic was modified 11 months, 1 week ago by mitys.
    • This topic was modified 11 months, 1 week ago by mitys.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Darian

    (@d0153)

    Hi @mitys

    Thanks for reaching out. Let me help you with this one.

    Could you check if the account you’re using has admin access? If so, is your website using a multi-site setup? I want to try replicating the issue on my side.

    Moreover, could I ask the version of the following:

    • WordPress
    • PHP
    • the name of your hosting provider

    Looking forward to your reply.

    Thread Starter mitys

    (@mitys)

    Hello, yes I have the admin access and the website does not use a multi-site setup.

    WordPress :Version6.4.2

    PHP: 8.0

    Hosting provider: Rapidenet

    Plugin Support tristan083

    (@tristan083)

    Hi @mitys,

    Thank you for your message and the information.

    Have you tried deactivating and reactivating The Events Calendar plugin and purging your cache (if you’re using one)?

    Thread Starter mitys

    (@mitys)

    As simple as that lol . It works now. Thanks!

    Plugin Support Atousa Najafi

    (@atousanajafi)

    Hi @mitys,

    I’m glad that Tristan was able to help you with this.

    If you have some time to review, that would be amazing!
    https://www.ads-software.com/support/plugin/the-events-calendar/reviews/

    I’d be closing this thread, and please do not hesitate to bump a new thread on our way. This is for us to track down topics/issues efficiently and for us to follow the WordPress Forum Guidelines.

    • This reply was modified 11 months, 1 week ago by Atousa Najafi.
Viewing 5 replies - 1 through 5 (of 5 total)
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