Plugin doesn’t load any data

here is screenshots of configuration.

configuration : https://icecream.me/c6aa5baac8b345ec946a6c50e7db96a7

logs https://icecream.me/7fafe2708931bf3613def6d80f95c9ef

https://icecream.me/183057c5bd68393a2897c17450f8586f

Hi @chintansatva,

Do you ever see the progress bar at the top of the screen showing that “Google Pagespeed is running in the background”?

I am not aware of any widespread compatibility issues with this plugin that can be fixed on my end. It is possible that hostgator is enforcing a strict maximum amount of time that any single task is allowed to run for on your server. This can be especially likely with very low cost hosting providers as they try to conserve limited resources. There is a “Maximum Script Run Time” option in the advanced configuration of the plugin that you can try testing with to see if there is a value that allows the scan to finish without being killed by the server. I’d maybe start around 60 seconds and lower it from there.

I tried changing maximum script run time. but it still didn’t work.

also in UI of plugin , there is no progress bar displayed after start reporting button click.

additionally checking console on chrome no errors found.

also admin-ajax.php has the response of {gpi_progress_tooltip: “”, gpi_progress: “done”, wp-auth-check: true, server_time: 1723094555}

is there any way that whatever there might be error or issue, atleast its reported in log file of plugin ?

You could check the PHP error log on your server to see if something were happening there.

I wonder if you have another environment, such as a local environment or a website hosted on another server not on Hostgator that you could do some additional testing on? You can add the URLs as ‘custom’ URLs so you are checking the same URL as the sites you are seeing this issue on.

Also worth checking is if your API key has any restrictions enabled that may be preventing it from being used on the sites you are trying it on. If you are able to test on another environment it should help narrow down if this is a Hostgator issue, or an issue occurring somewhere else.