Plugin doesn't popup at all

Could you please provide the page URL where you have configure the popup to appear? We can take a look and provide possible solutions. ??

Url is https://freestop.info. I have configured the popup to appear on all pages and post as i was just testing how it works.

The issue seems to be that you have set the front page (https://freestop.info) as the Thank You page. The impact of that is once you have be shown the front page, the popup will never appear again. Also, the time-delay for popup #1 is set to -1 seconds, which disables the popup, as the delay needs to be a non-negative number.

Here is how to correct it:

1. In PopupAlly -> Display Settings, under section ‘How to stop showing this popup’, uncheck the front page.

2. In PopupAlly -> Display Settings, for Popup #1, change the time delay to something other than -1 (for example, 5 seconds would be a good time)

3. (You might need to create a simple Thank you page) Only select the thank you page in that section. Thank you page is a page that only subscribers will see after signing up.

4. Your theme’s javascript file is interfering with the popup logic. Once I removed the ‘frontend.js’ script, exit intent and time-delayed popup functions properly. As I was testing, the file is showing an error saying ‘hoverIntent’ throws an exception, so that would be a good place to start.

Hope this helps!

hi Robin,

I did follow 1,2 and 3. Im having problems though with 4. I can’t find “frontend.js’ script. Im completely idiot with scripts..hehehe. Should i just change my theme?

Hi Robin

i think the problem is the jquery script i inserted with my theme a couple of days ago..it may have caused the conflict. I deleted it from the theme and i can see the popup now. Thanks for the help appreciate it much.

Neil

Hi Neil,

You are very welcome! I am glad you figure out the issue! Good job!

Robin

I’m having the same problem. I have followed the instructions on the support pages and still nothing is showing…?

Hi there,

Could you please send us the URL to the page? We will take a look and offer possible solutions. ??

Robin

Hi Robin,

It’s https://llcoaching.co.uk

Thanks ??

Hi there,

Once of the Javascript used by your website is causing an error, thus preventing other javascripts (such as the one used by PopupAlly) to run. The error is
‘Uncaught TypeError: Cannot read property ‘offsetParent’ of undefined’

and it is caused by the script ‘stepcarousel.js’.

It is probably included by one of your plugins. I would start disabling the active plugins one-by-one until you find the culprit.

Hope this helps!

Hi Robin,

we are facing a similar issue with my dog site.

I think I have conducted the steps 1-3, but it doesn’t work. I would really appreciate your support.

Best wishes

The popup is showing up for me when I visited https://issnruede.de/. Could you please give try
1. Use a different browser or
2. Clear cookie or
3. Use Incognito/Private browsing

Robin,

I have done the first three as well. My site is https://www.fxtradersclassroom.com

Thanks

I visited https://www.fxtradersclassroom.com and no popup is enabled for the page. Please check in Display Settings and make sure
1. You have the front page selected, or
2. You have “show for all pages” check, and the front page NOT checked under “Except for these pages/posts”

Mine doesn’t seem to be working either. I wanted the Tried and True template but it doesn’t work. The Express Yourself one does though. Thanks.
https://katrinaleechambers.com/