Plugin Doesn’t Update After Payment

  • NM

    (@nitiarts)


    1 year, 5 months ago

    This is unacceptable. As a paying customer, the product should update automatically. It is concerning that after paying for a subscription, the plugin still asks for renewal. Customer service needs to improve by providing actual solutions instead of automated responses. It’s been three weeks and I still haven’t received a response regarding my subscription renewal issue.

    • This topic was modified 1 year, 5 months ago by NM.
Viewing 1 replies (of 1 total)
  • Plugin Support lusp

    (@lusp)

    Hi @nitiarts,

    Thank you very much for bringing this to my attention and I deeply apologize for the long time waiting for our response. To begin with, I would like to assure you that this is not a standard behavior and our support team usually responds to all submitted inquiries within max few hours. Therefore, I suppose that there may be something wrong with delivering the messages itself.

    Do you still need our help and assistance regarding this matter? If so, I will personally take a close look at this situation.

    Kind regards,
    Luke
    Customer Success Manager

Viewing 1 replies (of 1 total)
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