plugin doesn't work with NextGen 2.0

G’day Andreas,

I just tried that shortcode with the NextGEN Gallery 2.0.77 and NextGEN Download Gallery 1.4.4 on WordPress 4.1.1, and all worked correctly. I presume that you do actually have a gallery with ID 1, although you should be getting a message “no images were found” if you gave the wrong ID.

Perhaps your theme or another plugin is hooking ngg_render_template to provide its own template, and is buggering up the call — I’ve see that before.

Can you check your website’s error log and tell me what it’s saying the error is? That might give a clue. You can also try disabling plugins one by one to see if you can determine if one of the plugins is causing this.

You can also try using the legacy shortcode, which is still supported:

[nggallery id=1 template=download]

cheers,
Ross

Hi Ross,
many thanks for your reply:
Just set up the error log and it shows the following:

{\rtf1\ansi\ansicpg1252\cocoartf1038\cocoasubrtf360
{\fonttbl}
{\colortbl;\red255\green255\blue255;}
\paperw11900\paperh16840\margl1440\margr1440\vieww9000\viewh8400\viewkind0
}

I have tried the legacy shortcode and disabled other plugins one-by one, but no success there either.

Thanks for your help!

Best,
Andreas

G’day Andreas,

That error log info looks rather bogus. Please add the following to your wp-config.php file (find the existing WP_DEBUG line and comment it out, then add these near it):

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define ('WP_DEBUG_DISPLAY', false);

This will send WordPress error logs to a file wp-content/debug.log which you can then paste into this thread.

Have you tried switching the theme to something reliable like twentytwelve or twentythirteen? It could be your theme.

Do you have up-to-date versions of WordPress, NextGEN Gallery, and NextGEN Download Gallery?

Do you have an object cache (memcached, APC, etc.)?

What version of PHP is your website running?

cheers,
Ross
[likely to answer tomorrow, just finishing up work now and heading for the cider]

Hi Ross,
thanks for the help with the error log.

This seems to make more sense:
PHP Notice: Use of undefined constant NONCE_KEY – assumed ‘NONCE_KEY’ in /homepages/24/d73430709/htdocs/homepageen/wp-content/plugins/envato-wordpress-toolkit-master/index.php on line 107

I am running WordPress 4.1.1., NextGen Gallery 2.0.77 and Next Gen Download 1.4.4

My PHP version is 5.5.

I don’t think I have an object cache, but I am not sure.

Enjoy the cider!

G’day Andreas,

That error looks like the typical rubbish you get with Envato stuff — undeclared constants and variables. Unlikely to be what’s affecting the gallery.

Did you try switching the theme to a twenty* theme? Not wanting to join the ThemeForest lynch mob, but there’s a good chance it’s your theme doing something funky.

cheers,
Ross

hi Ross,
I am finally in touch with the Envato people and they want to know where the error is located. I just forwarded the error log to them for the time being. Would there be anything else I should forward to them?
Many thanks!
Cheers,
Andreas