Plugin Error

Hi @dwellness thanks for your question. Can you please tell me what version of Elementor, Elementor pro and WP you are current use?

Thanks for the quick reply

WordPress version 5.8.2
Current theme: Astra (version 3.7.6)
PHP version 7.4.27
Elementor Version 3.5.3
Elementor Pro Version 1.6.7

Sorry my mistake I am actually using Elementor Pro 3.5.2

@thongnguyenminh I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

https://www.ads-software.com/support/guidelines/#the-bad-stuff

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.

It’s never necessary to do that. Here’s why.

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

• Ask for a link to the https://pastebin.com/ log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Ask the user to install the Health Check plugin and get the data that way.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
• Ask the user for the step-by-step on how they can reproduce the problem.

You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

Hi @dwellness i have install and test the plugin with:
A fresh new WP 5.8.2
PHP version 7.4
Theme Twenty Twenty-One
Elementor Version 3.5.3
Elementor Pro Version 3.5.2

There is no error or issue occurred or logged. But i notice that, when install Elementor and Elementor Pro, there will be an database update process. I think may be this cause the issue.

Can you please temporary deactivate or uninstall my plugin. Then make sure the database update process is completed (If you not sure about the database update process, then please re install both Elementor and Elementor pro) before reinstall/activate my plugin.

Hope this help, please fell free to ask me if the issue not solved, we will try another ways.

Hi @sterndata thanks for your notification. This is my careless – yes i don’t think about all the risk when asking for the login info. I just want to solve this as soon as possible.

I promise will not repeat this any more.

And thanks you for the details information about further troubleshoot steps, this will help me in the future.

Have a great day!

Hi @dwellness it’s a while, and i don’t hear from you. Do your issue solved?

Hi @dwellness it’s more than three weeks from your last message. So i will mark this topic as resolved. If you need any support. please fell free to asking me.