Plugin error has made it so I cannot log in

  • Fatal error: Cannot redeclare class Stripe\Stripe in /home/clintswe/public_html/snakeriveranimalshelter.org/wp-content/plugins/stripe-woocommerce-addon/lib/lib/Stripe.php on line 11
    This error occurred after an update and now I have no access to our website and cannot even log in through our admin site! Please help! Has anyone seen this or have a way to fix it?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Alexander C.

    (@alexanderfoxc)

    Hi.

    Do you have FTP (FileZilla) or cPanel access to your site?

    Thread Starter adminsras

    (@adminsras)

    No I do not, we have paid a web developer to host our site so I do not have that information and he will not return calls or messages.

    Plugin Contributor Alexander C.

    (@alexanderfoxc)

    As you can see, Woocommerce Stripe plugin is not checking if Stripe class exists and tries to create it, which causes the issue.

    In order to fix that, you need to access your website via FTP and delete or rename Stripe Payments (or Woocommerce) plugin. Following folder should be renamed or deleted: /wp-content/plugins/stripe-payments. Looks like the best person that should do this is your webdev.

Viewing 3 replies - 1 through 3 (of 3 total)
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