Plugin error when removing JetPack

Hi @gabrielfilippi

One of the requirements for the Google Listings & Ads extension is to “Connect your WordPress.com account to Google”. And your website needs an active Jetpack connection in order to connect to WordPress.com in the first place.

Also, in order for us to get a better understanding of your site setup, could you please share a copy of your website’s System Status Report?

You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Thank you!

### WordPress Environment ###

WordPress address (URL): https://floriculturafilippi.com.br
Site address (URL): https://floriculturafilippi.com.br
WC Version: 6.2.0
REST API Version: ? 6.2.0
WC Blocks Version: ? 6.7.3
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.1.0
Log Directory Writable: ?
WP Version: ? 5.9 - Há uma nova vers?o do WordPress disponível (5.9.1)
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: ?
WP Cron: –
Language: pt_BR
External object cache: –

### Server Environment ###

Server Info: nginx/1.20.2
PHP Version: 7.4.28
PHP Post Max Size: 8 MB
PHP Time Limit: 600
PHP Max Input Vars: 10000
cURL Version: 7.29.0
NSS/3.53.1

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.12-MariaDB-log
Max Upload Size: 2 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.2.0
WC Database Prefix: wp_
Tamanho total do banco de dados: 247.00MB
Tamanho dos dados do banco de dados: 119.82MB
Tamanho do índice do banco de dado: 127.18MB
wp_woocommerce_sessions: Dados: 1.02MB + índex: 0.02MB + mecanismo InnoDB
wp_woocommerce_api_keys: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_woocommerce_attribute_taxonomies: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_woocommerce_downloadable_product_permissions: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB
wp_woocommerce_order_items: Dados: 2.52MB + índex: 0.41MB + mecanismo InnoDB
wp_woocommerce_order_itemmeta: Dados: 9.52MB + índex: 7.03MB + mecanismo InnoDB
wp_woocommerce_tax_rates: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB
wp_woocommerce_tax_rate_locations: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_woocommerce_shipping_zones: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_woocommerce_shipping_zone_locations: Dados: 0.25MB + índex: 0.23MB + mecanismo InnoDB
wp_woocommerce_shipping_zone_methods: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_woocommerce_payment_tokens: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_woocommerce_payment_tokenmeta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_woocommerce_log: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_actionscheduler_actions: Dados: 1.50MB + índex: 1.23MB + mecanismo InnoDB
wp_actionscheduler_claims: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_actionscheduler_groups: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_actionscheduler_logs: Dados: 5.52MB + índex: 0.59MB + mecanismo InnoDB
wp_commentmeta: Dados: 3.52MB + índex: 7.55MB + mecanismo InnoDB
wp_comments: Dados: 13.55MB + índex: 15.61MB + mecanismo InnoDB
wp_ee_products_sync_list: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_ee_product_sync_call: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_ee_product_sync_data: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_ewwwio_images: Dados: 3.52MB + índex: 2.81MB + mecanismo InnoDB
wp_ewwwio_queue: Dados: 0.11MB + índex: 0.08MB + mecanismo InnoDB
wp_ff_cache: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_ff_comments: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_ff_image_cache: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_ff_options: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_ff_posts: Dados: 0.13MB + índex: 0.00MB + mecanismo InnoDB
wp_ff_post_media: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_ff_snapshots: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_ff_streams: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_ff_streams_sources: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_gla_budget_recommendations: Dados: 0.20MB + índex: 0.11MB + mecanismo InnoDB
wp_gla_merchant_issues: Dados: 0.17MB + índex: 0.00MB + mecanismo InnoDB
wp_gla_shipping_rates: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_gla_shipping_times: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_jckwds: Dados: 0.05MB + índex: 0.00MB + mecanismo InnoDB
wp_links: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_member_catmeta: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_options: Dados: 9.42MB + índex: 0.55MB + mecanismo InnoDB
wp_pagarme_module_core_charge: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_pagarme_module_core_configuration: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_pagarme_module_core_customer: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_pagarme_module_core_hub_install_token: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_pagarme_module_core_order: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_pagarme_module_core_saved_card: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_pagarme_module_core_transaction: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_portfolio_catmeta: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_postmeta: Dados: 42.63MB + índex: 60.75MB + mecanismo InnoDB
wp_posts: Dados: 6.52MB + índex: 6.06MB + mecanismo InnoDB
wp_product_catmeta: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_revslider_css: Dados: 0.13MB + índex: 0.02MB + mecanismo InnoDB
wp_revslider_css_bkp: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_revslider_layer_animations: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_revslider_layer_animations_bkp: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_revslider_navigations: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_revslider_navigations_bkp: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_revslider_sliders: Dados: 0.03MB + índex: 0.02MB + mecanismo InnoDB
wp_revslider_sliders_bkp: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_revslider_slides: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_revslider_slides_bkp: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_revslider_static_slides: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_revslider_static_slides_bkp: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_termmeta: Dados: 0.17MB + índex: 0.58MB + mecanismo InnoDB
wp_terms: Dados: 0.08MB + índex: 0.09MB + mecanismo InnoDB
wp_term_relationships: Dados: 1.52MB + índex: 1.52MB + mecanismo InnoDB
wp_term_taxonomy: Dados: 0.09MB + índex: 0.11MB + mecanismo InnoDB
wp_tm_taskmeta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_tm_tasks: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_usermeta: Dados: 9.55MB + índex: 17.61MB + mecanismo InnoDB
wp_users: Dados: 1.52MB + índex: 0.66MB + mecanismo InnoDB
wp_viwec_clicked: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_vi_wcuf_order_info: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wc_admin_notes: Dados: 0.05MB + índex: 0.00MB + mecanismo InnoDB
wp_wc_admin_note_actions: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_wc_category_lookup: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wc_customer_lookup: Dados: 1.52MB + índex: 0.38MB + mecanismo InnoDB
wp_wc_download_log: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_wc_order_bundle_lookup: Dados: 0.05MB + índex: 0.09MB + mecanismo InnoDB
wp_wc_order_composite_lookup: Dados: 0.02MB + índex: 0.09MB + mecanismo InnoDB
wp_wc_order_coupon_lookup: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_wc_order_product_lookup: Dados: 1.52MB + índex: 0.97MB + mecanismo InnoDB
wp_wc_order_stats: Dados: 0.05MB + índex: 0.05MB + mecanismo InnoDB
wp_wc_order_tax_lookup: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
wp_wc_product_meta_lookup: Dados: 0.27MB + índex: 0.44MB + mecanismo InnoDB
wp_wc_rate_limits: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_wc_reserved_stock: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wc_tax_rate_classes: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_wc_webhooks: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_wdap_backups: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wdap_collection: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wdp_product_collections: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wdr_order_discounts: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wdr_order_item_discounts: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wdr_rules: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wfacp_stats: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB
wp_woocommerce_bolt_checkout_sessions: Dados: 0.13MB + índex: 0.02MB + mecanismo InnoDB
wp_woocommerce_bundled_itemmeta: Dados: 1.52MB + índex: 0.64MB + mecanismo InnoDB
wp_woocommerce_bundled_items: Dados: 0.05MB + índex: 0.03MB + mecanismo InnoDB
wp_wpmailsmtp_debug_events: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_wpmailsmtp_tasks_meta: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
wp_yith_wcwl: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
wp_yith_wcwl_lists: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB

### Post Type Counts ###

after_checkout_ob: 1
at_checkout_ob: 1
attachment: 2297
elementor_library: 2
event: 1
faq: 29
nav_menu_item: 68
page: 19
porto_builder: 11
post: 51
product: 1135
product_variation: 1188
revision: 31
shop_coupon: 5
shop_order: 7624
shop_order_refund: 33
viwec_template: 15
vtprd-rule: 1
wfacp_checkout: 1
woo_mb_template: 10
wp_global_styles: 1
wpcf7_contact_form: 1
wpforms: 1
wysijap: 1
yith_wcan_preset: 1
yith-wcet-etemplate: 1
ywdpd_discount: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (39) ###

The SEO Framework: por The SEO Framework Team – 4.2.3
Autoptimize: por Frank Goossens (futtta) – 2.9.5.1
Cart2Cart: Password Migration: por MagneticOne – 1.1
ChayAll: por Greenbureau – 1.0
Widgets Clássicos: por Colaboradores do WordPress – 0.3
Contact Form 7: por Takayuki Miyoshi – 5.5.5
Customizer Search: por Brainstorm Force – 1.1.6
Google Tag Manager for WordPress: por Thomas Geiger – 1.14.2
Dynamic Featured Image: por Ankit Pokhrel – 3.7.0
Elementor: por Elementor.com – 3.5.5
EWWW Image Optimizer: por Exactly WWW – 6.4.1
Facebook para WooCommerce: por Facebook – 2.6.9
Flow-Flow: por Looks Awesome – 4.8.5
Flux Checkout: por Iconic – 1.7.0
Google Listings and Ads: por WooCommerce – 1.11.1
WooCommerce Delivery Slots by Iconic: por Iconic – 1.15.1
Jetpack: por Automattic – 10.6
Loco Translate: por Tim Whitlock – 2.5.8
Perfect Brands for WooCommerce: por QuadLayers – 2.0.6
Porto Theme - Functionality: por P-Themes – 2.2.2
Slider Revolution: por ThemePunch – 6.5.4
The Plus Addons for Elementor: por POSIMYTH – 5.0.5
The Plus Addons for Elementor - Pro: por POSIMYTH – 5.0.8
WooCommerce Dynamic Pricing & Discounts: por RightPress – 2.4
Pix Automático com Pagarme para WooCommerce: por Marcos Gomes Neto – 1.4.1
Novos Tipos de Email - Woocommerce: por Gabriel Filippi – 1.0.0
Frenet Shipping Gateway for WooCommerce: por Rafael Mancini – 2.1.10
Produtos compostos WooCommerce: por WooCommerce – 8.3.7
WooCommerce Email Template Customizer Premium: por VillaTheme – 1.1.4
Brazilian Market on WooCommerce: por Claudio Sanches – 3.7.2
Pagar.me para WooCommerce: por Pagar.me
Claudio Sanches – 2.5.0

WooCommerce Pacotes De Produtos: por WooCommerce – 6.14.0
WooCommerce: por Automattic – 6.2.0 (atualiza??o para a vers?o 6.2.1 está disponível)
WP Cloudflare Super Page Cache: por Optimole – 4.5.8
WP Mail SMTP: por WPForms – 3.2.1
WP Plugin Manager Pro: por codecarnival – 1.0.8
WPS Hide Login: por WPServeur
NicolasKulka
wpformation – 1.9.3

YITH WooCommerce Compare: por YITH – 2.10.0
YITH WooCommerce Wishlist: por YITH – 3.6.0

### Inactive Plugins (0) ###

### Must Use Plugins (1) ###

htpm-mu-plugin.php: por  – 1.0.4

### Settings ###

API Enabled: –
Force SSL: –
Currency: BRL (R$)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
composite (composite)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-4 (rated-4)

Connected to WooCommerce.com: ?

### WC Pages ###

Base da loja: #3677 - /loja/
Carrinho: #8 - /carrinho/
Finalizar compra: #9 - /checkout/
Minha conta: #10 - /minha-conta/
Termos e condi??es: #3058 - /termos-e-condicoes-de-uso/

### Theme ###

Name: Porto Child
Version: 1.1
Author URL: https://www.portotheme.com/
Child Theme: ?
Parent Theme Name: Porto
Parent Theme Version: 6.2.3
Parent Theme Author URL: https://www.portotheme.com/
WooCommerce Support: ?

### Templates ###

Overrides: porto/woocommerce/archive-product.php
porto/woocommerce/cart/cart-empty.php
porto/woocommerce/cart/cart-shipping.php
porto/woocommerce/cart/cart-totals.php
porto/woocommerce/cart/cart.php
porto/woocommerce/cart/cross-sells.php
porto/woocommerce/cart/mini-cart.php
porto/woocommerce/cart/proceed-to-checkout-button.php
porto-child/woocommerce/cart/shipping-calculator.php
porto/woocommerce/checkout/form-billing.php
porto/woocommerce/checkout/form-checkout.php
porto/woocommerce/checkout/form-coupon.php
porto/woocommerce/checkout/form-login.php
porto/woocommerce/checkout/form-pay.php
porto/woocommerce/checkout/form-shipping.php
porto/woocommerce/checkout/payment-method.php
porto/woocommerce/checkout/payment.php
porto/woocommerce/checkout/review-order.php
porto/woocommerce/checkout/thankyou.php
porto/woocommerce/content-product-cat.php
porto/woocommerce/content-product.php
porto/woocommerce/content-single-product.php
porto/woocommerce/content-widget-product.php
porto/woocommerce/global/form-login.php
porto/woocommerce/global/quantity-input.php
porto/woocommerce/global/wrapper-start.php
porto/woocommerce/loop/add-to-cart.php
porto/woocommerce/loop/loop-end.php
porto/woocommerce/loop/loop-start.php
porto/woocommerce/loop/no-products-found.php
porto/woocommerce/loop/orderby.php
porto/woocommerce/loop/pagination.php
porto/woocommerce/loop/rating.php
porto/woocommerce/loop/sale-flash.php
porto/woocommerce/myaccount/dashboard.php
porto/woocommerce/myaccount/downloads.php
porto/woocommerce/myaccount/form-add-payment-method.php
porto/woocommerce/myaccount/form-edit-account.php
porto-child/woocommerce/myaccount/form-edit-address.php
porto/woocommerce/myaccount/form-login.php
porto/woocommerce/myaccount/form-lost-password.php
porto/woocommerce/myaccount/form-reset-password.php
porto/woocommerce/myaccount/lost-password-confirmation.php
porto/woocommerce/myaccount/my-account.php
porto/woocommerce/myaccount/my-address.php
porto/woocommerce/myaccount/my-downloads.php
porto/woocommerce/myaccount/my-orders.php
porto/woocommerce/myaccount/navigation.php
porto/woocommerce/myaccount/orders.php
porto/woocommerce/myaccount/payment-methods.php
porto/woocommerce/myaccount/view-order.php
porto/woocommerce/order/form-tracking.php
porto/woocommerce/order/order-details-customer.php
porto/woocommerce/order/order-details.php
porto/woocommerce/order/order-downloads.php
porto/woocommerce/order/tracking.php
porto/woocommerce/single-product/add-to-cart/simple.php
porto/woocommerce/single-product/add-to-cart/variable.php
porto/woocommerce/single-product/meta.php
porto/woocommerce/single-product/product-attributes.php
porto/woocommerce/single-product/product-image.php
porto/woocommerce/single-product/product-thumbnails.php
porto/woocommerce/single-product/rating.php
porto/woocommerce/single-product/related.php
porto/woocommerce/single-product/review-meta.php
porto/woocommerce/single-product/review-rating.php
porto/woocommerce/single-product/review.php
porto/woocommerce/single-product/sale-flash.php
porto/woocommerce/single-product/short-description.php
porto/woocommerce/single-product/tabs/tabs.php
porto/woocommerce/single-product/title.php
porto/woocommerce/single-product/up-sells.php
porto/woocommerce/single-product-reviews.php

### Composite Products ###

Database Version: 8.3.7
Loopback Test: ?
Template Overrides: –

### Product Bundles ###

Database Version: 6.14.0
Loopback Test: ?
Template Overrides: –

### Action Scheduler ###

Concluído: 1.922
Oldest: 2022-01-24 10:22:14 -0300
Newest: 2022-02-23 15:10:32 -0300

Malsucedido: 1.934
Oldest: 2021-06-16 23:12:02 -0300
Newest: 2022-02-19 17:21:18 -0300

Pendente: 8
Oldest: 2022-02-23 23:48:20 -0300
Newest: 2022-02-27 23:05:26 -0300

### Status report information ###

Generated at: 2022-02-23 15:49:25 -03:00

Thanks @gabrielfilippi

As per the FAQ, Jetpack is not required to use Google Listings & Ads.

If you have an existing Jetpack connection on your site either via Jetpack itself or another extension like WooCommerce Payments or WooCommerce Shipping, Google Listings & Ads will use that connection.

But it does require a WordPress.com account to initiate the connection so if you had Jetpack installed when you set up the extension, it likely used that connection and did not create a new connection at the time.

The simplest way to resolve this will be to activate Jetpack in its most basic setup to retain the connection.

Otherwise, you can try to deactivate Jetpack and then disconnect your accounts to start the connection process over again.

Cheers

That didn’t work, without jetpack the plugin doesn’t work, I even removed the data that was left in the database after removing the jetpack and it still doesn’t work, I need another solution please!

Hi @gabrielfilippi,

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.