[Plugin: eShop] inventory auto-update not working

the reason the stock didn’t update is because the order remained as pending.

You should have received an email from eShop for the transaction, can you post the subject and first few lines of that email please.

Elfin, that’s the thing…I didn’t get an email from eShop. I did get an email from Authorize.net…but even so, shouldn’t the inventory get updated once the purchaser places the item in his shopping cart and finalize the purchase?

then for whatever reason authorize.net is not connecting to your site, so your orders will always remain in pending – it is when they connect to the site that the stock is updated.
Try testing in twenty eleven theme with all other plugins disabled.

Hi,

I never got the same issue resolved. My client just couldn’t handle me shutting the site down again during their busy season – so he decided to just deal with checking each order on authorize.net – until we can work on it in January or February.

I’m just sharing this because the original thread got marked as resolved when it is still in process, and I want to keep updated on this topic.

Best wishes,
Jennifer

@jenmadison: Your topic was closed because you failed to respond for 4 weeks – at which point someone else decided to try and highjack the topic. Just as you are doing to this one now.

If you or your client cannot carry out the troubleshooting steps that we recommended, then we cannot help you. If you still require assistance, then please post your own topic and don’t highjack another poster’s.

As there has not been an update to this topic for a while, I can only assume that the issue has now been resolved and I am now marking it as such. If this is incorrect, please feel free to change the topic’s status and/or post a followup.