[Plugin: eShop] Payment accepted, item "sent", no email received

  • Resolved macuarium

    (@macuarium)


    12 years, 4 months ago

    Hello,

    I’m setting up a site that uses eShop (and other ecommerce plugins). We were having a Paypal issue with a misconfigured currency. But now we’ve solved it, and we find that while the payment is made and the sale appears as done and delivered (a digital item) no email is being received by either the admin or the customer. So the digital item can’t be downloaded.

    I’ve been through the wiki to check the configuration, and I can’t see where we’re doing it wrong. Any possibilities I should check again?

    Best regards,

    Miguel

    https://www.ads-software.com/extend/plugins/eshop/

Viewing 3 replies - 1 through 3 (of 3 total)

  • https://quirm.net/wiki/eshop/troubleshooting/emails-not-being-received/

    Thread Starter macuarium

    (@macuarium)

    Thanks esmi.

    None of the above. It was in fact simpler. Both the test customers and the admin were using Google Apps. Since the site was in a development server, Google Mail decided that the eShop messages were illicit (the “from” email did not match the actual domain it came from) and killed them before reaching the mailbox. I’d seen it happen before.

    Sending to a non-Google managed email account results in email properly received.

    Once the site is off the sandbox the problem should disappear.

    It might be interesting to note this possibility in the wiki.

    Best regards,

    Miguel

    Thanks for that. I’ll add it to the relevant wiki page.

Viewing 3 replies - 1 through 3 (of 3 total)
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