[Plugin: eShop] Transaction Error

There will be clues in the email that is sent to the admin -both in the subject and the text in the email before the variables.

n instant payment notification was received

from [ email redacted ] on 07/18/2012 at 8:59 PM

Details:
Paypal has reported an invalid payment.

mc_gross: 26.17
protection_eligibility: Eligible
address_status: confirmed
item_number1: 437M-California Blue : XLarge (25\\\\\\ w, 32\\\\\\ L)
tax: 1.72
item_number2: 2000-Heliconia : XLarge (24\\\\\\ W, 31\\\\\\ L)
payer_id: 6ECS8XDX2XAB8
address_street: 2905 Tennyson St.
payment_date: 13:59:30 Jul 18, 2012 PDT
payment_status: Completed
charset: windows-1252
address_zip: 68516
mc_shipping: 0.00
mc_handling: 0.00
first_name: Shari
mc_fee: 1.06
address_country_code: US
address_name: Shari Schafer
notify_version: 3.5
custom: 6f1dbbd526376487c23b86832f7bc2565007230fa456e8.86433552
payer_status: unverified
business: [ email redacted ]
address_country: United States
num_cart_items: 2
mc_handling1: 0.00
mc_handling2: 0.00
address_city: Lincoln
verify_sign: AFcWxV21C7fd0v3bYYYRCpSSRl31ANHZ.LB4O9RIYJ0YX1VAHocKa89m
payer_email: [email protected]
mc_shipping1: 0.00
mc_shipping2: 0.00
tax1: 1.19
tax2: 0.53
txn_id: 08E51498GG918591M
payment_type: instant
last_name: Schafer
address_state: NE
item_name1: Polo California Blue
receiver_email: [ email redacted ]
item_name2: LPS Tee Heliconia
payment_fee: 1.06
quantity1: 1
quantity2: 1
receiver_id: TVJEHMZUZ2UQ4
txn_type: cart
mc_gross_1: 16.95
mc_currency: USD
mc_gross_2: 7.50
residence_country: US
receipt_id: 2018-8473-1708-7294
transaction_subject: 6f1dbbd526376487c23b86832f7bc2565007230fa456e8.86433552
payment_gross: 26.17
ipn_track_id: 3c39215a2005

Regards, Your friendly automated response.

https://quirm.net/wiki/eshop/troubleshooting/invalid-failed-payments/

I will check this out. We are still having the orders go into the fail tab. Another question for you? Can it be set up so and editor can view order information and stats? If so, how do I do that. Thanks.

yes that can be set up, you will need a role manager plugin to accomplish it.

I seem to recall that some eShop users have found https://www.ads-software.com/extend/plugins/user-role-editor/ to be useful for this.

I will try that. It seams that we have the orders not going to the fail section or tab. Yea. One more question? I selected an image of the product to show up in the cart. I put 80 in the box for the percentage. However, all that shows up when you check out is a shopping cart and not the product image. What do I need to change. Thank You.

Can you replicate the problem using the Twenty Eleven theme with all other plugins deactivated? My guess is that it will be a theme issue. What theme are you currently using?

Im using estore from https://www.elegantthemes.com/gallery/

we do not support that theme. You would need to test in twenty eleven.

Fist off, thank you for this great plugin guys. I have been using eshop for a few years now, and I am suddenly getting failed transaction emails as well, even though payments are successfully being made to PayPal (I believe this error started to appear after the most recent update).

Here is an example of the failed email message:

subject: Paypal IPN -A Failed Payment Ref:6E81096254371003V

An instant payment notification was received

from [email protected] on 07/21/2012 at 11:21 PM

Details:
The transaction was not completed successfully. eShop could not validate the order.

mc_gross: 100.00
protection_eligibility: Eligible
address_status: confirmed
item_number1: shirt-pants001 : Shirt and Pants L Blue
tax: 0.00
item_number2: shirt-pants001 : Shirt and Pants L Black
payer_id: WBWU4M33WK6BS
address_street: 73 XXX avenue
payment_date: 16:21:37 Jul 21, 2012 PDT
payment_status: Completed
charset: windows-1252
address_zip: X8X 3X2
mc_shipping: 15.00
mc_handling: 0.00
first_name: Michael
mc_fee: 3.20
address_country_code: CA
address_name: Michael XXX Goalie Training
notify_version: 3.5
custom: 5c76de5746601516e197a06170b6a6fd500b38d5b6feb8.28860840
payer_status: verified
business: [email protected]
address_country: Canada
num_cart_items: 2
mc_handling1: 0.00
mc_handling2: 0.00
address_city: Hamilton
verify_sign: AVIMPgoSSXAB0TFqT6zIppDkcJqQAmsDoLIz9GY010yqoB0nGLXTVW30
payer_email: [email protected]
mc_shipping1: 15.00
mc_shipping2: 0.00
tax1: 0.00
tax2: 0.00
txn_id: 6E81096254371003V
payment_type: instant
payer_business_name: Michael XXX Goalie Training
last_name: XXX
address_state: Ontario
item_name1: Stanfields Pro Hockey Underwear
receiver_email: [email protected]
item_name2: Stanfields Pro Hockey Underwear
payment_fee: 3.20
quantity1: 1
quantity2: 1
receiver_id: 4ZGV5GNVNLSJA
txn_type: cart
mc_gross_1: 60.00
mc_currency: USD
mc_gross_2: 40.00
residence_country: CA
transaction_subject: 5c76de5746601516e197a06170b6a6fd500b38d5b6feb8.28860840
payment_gross: 100.00
ipn_track_id: 571e9dabb0c31

Regards, Your friendly automated response.

At the moment I do not know if paypal’s IPN is working correctly and I am unable to test transactions within their sandbox. When I am able to again I will be checking to see if it works or not.

However, generally if the plugin did work, and no longer works, then the issue lies outside of the plugin.

Thanks elfin.

Hi,
I am getting failed transaction emails too, but the payments are successfully being made to PayPal.

subject: Paypal IPN -INVALID Payment Ref:8XV17711XV087563R
An instant payment notification was received
from [email protected] on 08/06/2012 at 5:08 PM

Details:
Paypal has reported an invalid payment.

mc_gross: 1.21
protection_eligibility: Ineligible
address_status: unconfirmed
item_number1: wastebin : Metal
payer_id: 2MGJDSPD7KAKG
tax: 0.21
address_street: Via XXX
payment_date: 10:08:41 Aug 06, 2012 PDT
payment_status: Completed
charset: windows-1252
address_zip: 00165
mc_shipping: 0.00
mc_handling: 0.00
first_name: XXX
mc_fee: 0.39
address_country_code: IT
address_name: XXX
notify_version: 3.5
custom: 876bdfdb88a7998ed1a8ff683ae7053a501ff9d13fac05.35064467
payer_status: verified
business: [email protected]
address_country: Italy
num_cart_items: 1
mc_handling1: 0.00
address_city: Roma
verify_sign: AiY2sYhqjwo9JWSCiGo4-FDhTkIIAMs0x3nHIZ81XSzso30cCiRvO.LX
payer_email: [email protected]
mc_shipping1: 0.00
tax1: 0.21
txn_id: 8XV17711XV087563R
payment_type: instant
last_name: XXX
address_state: RM
item_name1: Waste Bin
receiver_email: [email protected]
payment_fee:
quantity1: 1
receiver_id: DRHX4EJ2P9RYA
txn_type: cart
mc_gross_1: 1.00
mc_currency: EUR
residence_country: IT
transaction_subject: 876bdfdb88a7998ed1a8ff683ae7053a501ff9d13fac05.35064467
payment_gross:
ipn_track_id: 8da4d9a6828b9

Regards, Your friendly automated response.

Can you help me?
Thanks

Paypal has reported an invalid payment.

you need to check all your settings carefully – one of them is probably incorrect.