Plugin Failure

  • Resolved Andykev

    (@andykev)


    6 years, 11 months ago

    FYI. Rec’d. 3-5 (approx.) routine plugin updates from Envira. ALL FAILED.

    Error message (across all my sites -8- so it’s their issue):

    An unexpected error occurred. Something may be wrong with www.ads-software.com or this server’s configuration. If you continue to have problems, please try the support forums.

    Tried to send support ticked, and did log in twice:

    Support: OverviewPurchase HistoryDownloadsProfileSupportLogout
    Sorry. You must be logged in to view this form.

    This is second annoyance recently. Few months ago, one of the “pagination” add-on updates crashed a commerce site. They admitted an issue, took almost a month to release fix.

    I have since begun to suspect the recent change in ownership may be a “repeat” of what once happened to one of the best gallery (NextGen) and how it fell to pieces.

    Cannot update, nor contact their support… waiting. I tried old email to company but waiting to see if it is rec’d.

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @andykev,

    Thanks for reaching out. I’m happy to help! ??

    I see that you’ve also submitted a request with Envira Support as well.

    We are having issues reproducing your issues with the support form in your account. But we are making changes that should help that issue not happen going forward. Thanks for bringing that up.

    We have been experiencing issues with our API and a DDoS attack that has resulted in us limiting the API calls. The automated update method that you used most likely hit the limit and failed as a result, which then blocked any manual attempts in the WordPress backend.

    However, you can always download the plugins from your account and manually upload the unzipped folders/files on your sites. I’m happy to help in any way with this. In the meantime, you will need to wait a bit before trying to update again in WordPress. We’ve changed the limit to better accommodate updating.

    And Nathan is a great CEO and leader. This is our biggest release ever as far as development and quality assurance is concerned. It’s touched a large majority of files and Addons. We wanted this to be spot on. We appreciate your concern, but know that Envira Gallery is set for massive growth and a smooth product experience!

    I’m going to mark this as resolved as it doesn’t affect the Lite plugin and we are in contact through support. Thanks!

    Thread Starter Andykev

    (@andykev)

    Ummm, of course the “Manaage WP” did not update, so I logged in individually and got same result.

    Just checked the sites, some updated automatically. 4 or 5 did not.

    Still got this:

    Deactivate
    Enables album capabilities for Envira galleries.

    Version 1.5.3 | By Envira Gallery Team | Visit plugin site
    Select Envira Gallery – CSS Addon
    Envira Gallery – CSS Addon
    Deactivate
    Enables custom CSS output for Envira galleries.

    Version 1.3.0 | By Envira Gallery Team | View details
    Updated!

    Select Envira Gallery – Fullscreen Addon
    Envira Gallery – Fullscreen Addon
    Deactivate
    Enables fullscreen capabilities (for browsers that support it) for Envira galleries.

    Version 1.1.0 | By Envira Gallery Team | View details
    Update Failed: Plugin update failed.

    Select Envira Gallery – Gallery Themes Addon
    Envira Gallery – Gallery Themes Addon
    Deactivate
    Enables custom themes for the grid display of Envira galleries.

    Version 1.4.0 | By Envira Gallery Team | View details
    Updated!

    Select Envira Gallery – Pagination Addon
    Envira Gallery – Pagination Addon
    Deactivate
    Enables pagination capabilities for Envira galleries and albums.

    Version 1.5.3 | By Envira Gallery Team | View details
    Update Failed: Plugin update failed.

    Clearly, still needs attention. Thank you.

    Hi @andykev,

    I apologize for any confusion. Your server is most likely reaching the API limits that I mentioned before. We’ve received your support ticket and replied there. I will be able to fully address your specific issue best in that manner though. Thanks for understanding!

    Thread Starter Andykev

    (@andykev)

    Good news. Checked later and slowly.. all “fixed” w/o input from user.

    Server verified no issue so ??? Thank you. I only posted here because your “support”
    link/access on your website continued giving “need to log in” message (I did, was).

    Wonderful program.

    Good to hear. ??

Viewing 5 replies - 1 through 5 (of 5 total)
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