[Plugin: Fast Secure Contact Form] Preventing submission from going to Spam

What is your email provider?
what program has the spam folder?

I have encountered this issue with my primary email (gets caught in junk folder within MS Outlook 2003), and more disappointingly in the spam folders on BOTH Gmail and AOL.

I am not sure the cause.
So just throwing out ideas….

It could be your web site’s mail server IP address is on a RBL spam list. You can check for that at these sites:
https://www.anti-abuse.org/multi-rbl-check/
https://www.mxtoolbox.com/blacklists.aspx
You can get the IP address from the headers of the email you receive.

Find this setting on the contact form edit settings page: “Send E-mail function:”, try setting it to “geekMail” or “PHP”, then test from the contact form again.

Setup a mail filter rule for the emails received from your contact form to be moved from the spam folder to your Inbox.

Did any of this help?

Hey Mike,

Thanks for all the guidance…I checked the IP against those two sites, and nothing came up. I had already tried both geekMail & PHP to no avail.

The first contact form I tried was Contact-7, which did not have this issue, but it was also clumsy with Captcha, email header options, and field types, and overall, much less powerful, and customizable.

I REALLY like your plug-in, and will continue to use it, so if you come up with any other suggestions, please let me know.

Thanks!

Alan

I might be able to eventually improve this. Most of my contact form emails to my gmail address end up in spam, so I will be able to tell if any changes I make improve it.

It might have to do with how these three email headers are filled in:
From:
Return-Path:
Reply-To:

I think I might have this fixed. I have to wait a couple days to make sure it works and to update the code and documentation a bit.
I had to fiddle the email headers.
I added a new header for “Sender:”, deleted “Return-Path:” header, and adjusted the “From:” header.

It will be recommended to set the “E-mail From” setting on the form edit page to an actual email address on the SAME domain as your web site or either of two problems could happen:

Possible problem #1:
Mail might not send (you won’t get the mail at all)

Possible problem #2
Mail might be received, but always delivered to the spam folder.

Solution: set the “E-mail From” setting on the form edit page to an actual email address on the SAME domain as your web site. In the new version, the “E-mail From” setting will be required (it was optional before). This is good because if this new version works, problems #1 and #2 will not happen for as many people any more.

The new version will not be available until I finish testing it. If you are having mail go to your spam folder and want to test my new code now, contact me here and ask for it:
https://www.fastsecurecontactform.com/support

Mike

Thanks for your prompt response…I don’t have a good way to test at the moment, without doing so on the server in question, so I’m forced to wait until you release it.

Again, I want to thank you very much for your prompt attention.

I have another possible idea why it could go to spam, or cause part of the spam score:
Look at the “E-mail To:” on the contact form edit settings page.
When the program installs, the default is: Webmaster,[email protected]
Try changing it to your name, so for me I put Mike,[email protected]
([email protected] is just an example, I actually have my real email address there)

My theory is that if the email has “To: Webmaster”, it is more likely to be scored as spam than if it was “To: Mike”.

Mike,

For the original email, I have the following settings:
E-mail To: Customer Support,info@<domain>.com
Send E-mail function: geekMail

The remaining fields are left blank:
E-mail From (optional):
E-mail Bcc (optional):
E-mail Subject Prefix:
Optional E-mail Subject List:

For the Autoresponder, the settings are:
Enable autoresponder E-mail message: CHECKED
Autoresponder E-mail From name: Customer Service Team
Autoresponder E-mail “From” address: info@<domain>.com
Autoresponder E-mail “Reply To” address: info@<domain>.com
Autoresponder E-mail subject: Confirmation of your Support Request
Autoresponder E-mail message: <Message>
Enable using HTML in autoresponder E-mail message. UNCHECKED

Let me know if I should change anything (other than the email function which you already suggested/I tried).

Thanks!

set this to the email on the same domain as the web site if you can. (also this feature is improved in my beta test version I am using)
E-mail From (optional): info@<domain>.com

In first attempt, it seems to have worked in Gmail, but if I enter a gmail address as the submitter, the autoresponder sends email to Gmail’s spam folder still…

It might(or might not) work if I send you the beta files.
contact me here if you want it:
https://www.fastsecurecontactform.com/support

It is working for me, my support mails are not going to spam anymore on my gmail address.