Plugin frequently gets deactivated

  • Hello,
    I have mailed you before but couldn’t get a reply. So I’m not sure if my message has reached you.
    Asset CleanUp Pro frequently gets deactivated in my site and I couldn’t figure out why.
    First I was using an e-commerce hosting and when I talked to my hosting provider they told me that e-commerce hosting plans may have some restriction because of security issues and may not allow some plugins to run. Then I changed my hosting plan. But nothing has changed.
    If you can help me on this issue I’ll appreciate.

    Thank you,
    Deniz Uzunoglu

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter denizuzunoglu

    (@denizuzunoglu)

    I guess this is the fourth time I’m writing to you for support and couldn’t get a single reply. Your plugin gets deactivated very frequently. Can you please take a look. I like using your plugin when it works but I’m really frustrated about the support.

    Plugin Author Gabe Livan

    (@gabelivan)

    @denizuzunoglu As we started our discussion privately a few days ago, let’s keep it there so we have everything in one place (easier to go through every message).

    For anyone having this problem: I will provide a snippet on the documentation page very soon (https://assetcleanup.com/docs/) that can be placed in functions.php (e.g. from the child theme) and whenever Asset CleanUp is not active, it will forcefully activate it.

    This should be used ONLY if you know for sure that your website automatically deactivates Asset CleanUp once in a while (there were a few complaints from people using LiteSpeed server hosting) and of course, you know for sure that you will continue using Asset CleanUp. If you decide to stop using the plugin, make sure you delete the snippet first, then deactivate and delete it from the “Plugins” page.

    PS: This is not a permanent solution, but just a patch until the real culprit will be found and this issue would be resolved without requiring any custom code.

Viewing 2 replies - 1 through 2 (of 2 total)
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