[Plugin: Google Analyticator] Dashboard widget stopped working

I don’t see that on any of our installations.

Did you try to deauthorize and reauthorize again?

Brian

Yes I tried that and I get the same error…is there any additional debug info I can provide to help troubleshoot?

I tried deauth / reauth a few more times and it eventually started working.

And 15 minutes later it is failing again with the same error as before. Help?

I have 2 sites in GA with the same name, though the UIDs are unique the “name” of the 2 sites are the same… could this be related? The GA tracking code is working properly, only the dashboard widget is broken.

Same here. If I have the widget installed then the site has no content from my pages. If I remove it then the site is normal.

Edit:

oops, strike that. I saw widget and was thinking sidebar widgets. For me the sidebar widget breaks the site.

(I don’t see a way to delete a post, so I edited my comment)

Update: I determined that the failure was occurring while trying to retrieve cached GA data from the DB. As a workaround, I stopped the dashboard widget from attempting to use cached data so it makes a fresh call each time. In google-analytics-summary-widget.php I commented out lines 210, 282, 358, 453, and 505. Now my dashboard summary widget works again.

In case Brian is still monitoring this thread, I had to make another small change to this plugin to get it working properly with my site.

In google-analyticator.php on line 456 the plugin attempts to auto-select a GA account whose ‘name’ matches that of your site. As I mentioned earlier in this thread somehow I have 2 GA accounts with the same name, and that line of code was causing the HTML <select> element at the top of the plugin settings page to render with two options selected at the same time. Like this:

<option value="UA-[...]-1" selected="selected">www.mysite.com</option>
<option value="UA-[...]-2" selected="selected">www.mysite.com</option>

Brian, thanks for the great plugin, greatly appreciate you keeping it up to date with Google’s fluctuating API.

Thanks so much for letting us know.

We will take a look at this.

Great to have such detailed feedback.

FYI – I have exactly the same error. This plug-in worked without error the last time I visited the dashboard (a few weeks ago).

Just dropping by this thread again to say that all the problems I outlined in my posts above still exist with plugin version 6.4, and the same fixes (hacks) that I provided can be re-applied if your dashboard widget stops working after the update.

The line numbers have changed, but you can open google-analytics-summary-widget.php, search for the word “unserialize”, and comment out each line that begins with $cached = maybe_unserialize(… there should be 4 instances.

Hi dancriel –

sorry I missed the 2nd part to your post. I thought we had the dropdown bug sorted (which we do).

I’ll take a quick look at this now for you and release a patch.

Ben

My dashboard widget stopped working as well, though I’m not seeing an error displaying–the widget just hangs at “loading.” Anyone else getting this?

A look at my log shows this, though I’m not certain it’s from this plugin:
_transient_timeout_dash_de3249c4736ad3bd2cd29147c4a0d43e deleted.

Not sure if this is the same error or fix that dancriel describes.

Many thanks for any info.

for me too, Google Analyticator make bug with widget…

Hi @devrap

Are you still having the problem? Yes we are using transients to store the data from google, for around 12hours I think.

If you have WP_DEBUG enabled, we don’t use the transient. If you wanted to turn on WP_DEBUG that will show if the transient is causing the issues.

Hi @moi-jeux

Can I have some more information?

Cheers