Plugin has crashed my site, can’t login or access FTP

  • Resolved Btrail

    (@btrail)


    7 years, 4 months ago

    Hello,

    A couple of hours ago I made the mistake of installing a plugin called WP Date Remover (https://en-ca.www.ads-software.com/plugins/wp-date-remover/). When I clicked on Activate, my site crashed. It is now completely inaccessible. I keep getting this message:

    “This page isn’t working
    https://www.my-site.com is currently unable to handle this request.
    HTTP ERROR 500”

    I can’t even access the dashboard to remove the plugin. When I try to log back in to my site, I get the same message as above.

    I’ve tried accessing the FTP (if that’s the correct term) through my browser, but got this message:

    “ftp.my-site.com didn’t send any data.
    ERR_EMPTY_RESPONSE”

    So I downloaded the FTP client Cyberduck and tried accessing it through that. I keep getting the message:

    “Connection failed. Connection timed out: connect. The connection attempt was rejected. The server may be down, or your network may not be properly configured.”

    I am at a complete loss as to what I should try next. I’m unable to get technical support from the person who set up my site a couple of years ago as he is not available. I haven’t had any problems with my site until now, although this is the first time that I have installed a plugin.

    I don’t know which version of WP I’m using. I think it is set to update automatically. The site was built using Elegant Themes but I can’t remember which one specifically.

    Any suggestions would be greatly appreciated.

    Many thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    So I downloaded the FTP client Cyberduck and tried accessing it through that. I keep getting the message:

    “Connection failed. Connection timed out: connect. The connection attempt was rejected. The server may be down, or your network may not be properly configured.”

    Please contact your host for proper FTP configuration info.

    If you have access via a hosting control panel, you could delete the directory wp-content/plugins/wp-date-remover/ to remove the plugin, too.

    Thread Starter Btrail

    (@btrail)

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
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