Plugin has revoked my facebook admin rights

  • Resolved mtmo25

    (@mtmo25)


    4 years, 3 months ago

    My facebook ads account recently got restricted for an unknown reason. I went to post a business image to instagram and realised it had disconnected my facebook business account. As apparently i was no longer an administrator.

    After checking the account it seems WooCommerce has revoked and replaced my admin privileges with some WooCommerce link. Which it wont even connect to. So now i have no control over my own Facebook business page?

    Any recommendations on what to do?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @mtmo25!

    Thanks for reaching out to us, it’s appreciated!

    I’d love to know more about the issues you’re experiencing — what WooCommerce link is this pointing to?

    Additionally, would you please be able to paste your system status so I can get a better idea of what might be going on? You can grab it by going to:

    WooCommerce > Status?and clicking on?Get system report.

    Thanks so much!

    Julie ??
    SkyVerge

    Thread Starter mtmo25

    (@mtmo25)

    Ive deleted the plug in to be honest Julie. Its caused my ad account to be restricted and a whole world of a pain in the arse. I screenshotted a couple of things which im happy to post.

    Hi @mtmo25,

    I’m so sorry for any issues you’ve experienced here. I’d love to see any screenshots you’ve taken so I can better understand what might have caused the issue.

    That said, you might be able to get help for your account-based issues here:

    https://www.facebook.com/business/help/2476867112525530?id=353836851981351

    Thanks for any other information here!

    Julie ??
    SkyVerge

    Hi @mtmo25,

    It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions. We’ll be happy to help out from there! ??

    Thanks,

    Jennifer

Viewing 4 replies - 1 through 4 (of 4 total)
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