• Resolved joyryde

    (@joyryde)


    We specifically told your plugin to not import specifications and for ever single product, it imports specifications.

    Screenshots:

    https://tinyurl.com/2afzzfdy

    https://tinyurl.com/25b98pdj

    Additionally, no matter how many times we import a product (5 times in a row for the last product we tried) your plugin imports zero variations so nobody can order the product. The Attributes are completely blank, as are the variations.

    • This topic was modified 1 year, 3 months ago by joyryde.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author ali2woo

    (@ali2woo)

    Hello, on your screenshot you show the specifications in the Import List page. You will always see specs there, but when you push the products into your store, specification will not be added if you disable that feature in the plugin settings. So regarding your first question, the feature works as expected.

    Regarding the 2nd question, please provide the product link on AliExpress that you import and it comes without variants.

    • This reply was modified 1 year, 3 months ago by ali2woo.
    Plugin Author ali2woo

    (@ali2woo)

    We mark your support request as resolved because you didn’t provide a link to such a product. You can open a new support request later if needed.

    Thread Starter joyryde

    (@joyryde)

    Plugin Author ali2woo

    (@ali2woo)

    We have watched your video and noticed that you unticked all the attributes in the import list and then published the product in your store. However, when you checked the product editing page, there were no attributes visible, as shown in the screenshot. So this feature works as expected.

    Regarding variations, your video did not show any variants, even though you had left a few in the Import List. This may seem strange, but if you look further, you will notice that your product has not loaded completely yet. Our plugin imports products part by part to save server resources and avoid overloading it. Therefore, you need to wait until the product is fully loaded before checking the variants. Please check this article to understand better this process.

    If you have further questions, please create a ticket in our support center.

Viewing 4 replies - 1 through 4 (of 4 total)
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