Plugin incompatibility

Thanks for reaching out @colourinvasion. Certainly I’d be happy to look into this for you.

While the video is loading for me on the checks I performed, it looks like you don’t have Site Kit activated at this time. please share the following and we can hopefully determine more:

1. Your Site Health information. You can use this form to share privately if preferred.??
2. Does the same occur if you temporarily deactivate WP Rocket and check the video on the impacted sites? I ask as there may be a configuration with WP Rocket or another plugin that could be impacting your videos, by combining JavaScript resources.
3. Does the same occur if you disable the Site Kit admin toolbar? This will be useful to check if there is a multi-plugin conflict with the resources loaded via the admin toolbar and your video, along with a possible optimization or caching configuration.

After performing the checks above, please activate Site Kit once more so I can perform some checks. Thank you.

Thanks for the quick reply.
1- I filled in the form and sent it.
2 and 3- I’ve done what you say in these 2 points and I still can’t see the video.
I’ve activated the plugin again so you can check what’s going on.

Many thanks for sharing the additional info and performing these checks @colourinvasion. With SK active, from my side the video is playing in most cases, and not in some, as you describe. From the checks I’ve been performing, the non-running videos may be related to the videos being sourced from YouTube and possibly a conflict with a cookie or optimization plugin.

To troubleshoot this further, please perform the following steps, which can help rule out a multi party plugin conflict:

1. Login to your live site from a Chrome browser incognito window.
2. Install and activate the Health Check & Troubleshooting plugin.
3. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
4. From the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google“ and “Slider Revolution”.
5. Select your Qwery theme as the active theme in troubleshooting mode
6. Visit your site once more, checking does the same occur.

Let me know how you get on with the above. If the video does play consistently, we can try to pinpoint the causer further. Thank you.

I’ve followed all the instructions and unfortunately it’s still the same. I can’t see the video, everything is black.

Thanks for checking @colourinvasion. In that case, I’ll have to perform some further checks from my side. Revolution Slider is a commercial plugin so I can’t check for the same experience from another site, however, I will investigate this further. While I’m doing so, to ensure you are able to use Site Kit with Revolution Slider, can you disconnect the Google Analytics module within the plugin and check does the same occur?

If not, you can enable Google Analytics via a tag using Tag Manager, and then use Site Kit to place your Google Tag Manager snippet. In short, you’re using Tag Manager to add Google Analytics as opposed to the Google Analytics module within Site Kit. I ask as I suspect the snippet placed via Google Analytics is causing something in your Revolution Slider to break.

Let me know if you have any questions with the above.

Hi

Yes, when we disconnect the account of Analytics on site kit the video works.

Couldn’t understand how to use the Tag Manager within Site Kit.

Thanks for the update. In order to add Google Analytics via Tag Manager, see this guide. After you added the tag and published the Google Tag container, you can connect this within Site Kit, via the Tag Manager module.

Let me know once you have that done and I can check your site to ensure visits to your site are registering in Analytics.

Hi James,

I’ve installed the tag, we’ve tested it and it’s working. Now what’s the next step?

Glad to hear it @colourinvasion. The next steps, to ensure you can view Analytics data within Site Kit, is to enable the Google Analytics module once more, although to visit your settings and disable the option for Site Kit to place the Google Analytics snippet (Site Kit > Settings > Analytics > Edit > Place Google Analytics code > Toggle off), as you’re using Tag Manager to track visits to your site.

I can also confirm that my visit to your site is tracking in Analytics, meaning you configured Analytics within Tag Manager successfully. Once you make the update suggested above, let’s see if the YouTube background video plays as expected.

Hi

The video is now loading correctly.
Thanks for your help.

Glad to help, and great that you confirmed that this workaround does address this issue, in particular as other users may be impacted by the same issue. If you run into any further errors or if you have any Site Kit related queries, be sure to get in touch. If you have a moment free please also consider leaving a review.