Plugin Installation Failed

Hi there! I’ll be glad to help.

First, although none of these steps should threaten or affect any of the data or settings on your site, I recommend backing up your site just to be 100% safe.

Next, are you comfortable using FTP? If so, use that (or if your host offers CPanel, use the File Manager) to go to to /wp-content/plugins/ and delete the entire “woocommerce-gateway-simplify-commerce” directory. When this is done, you’ll be able to install the latest version fresh.

Please let me know if you have any questions or encounter any difficulties!

Thanks for the quick response!

I’m new to running a website on WordPress. I did backup my site. How do I access FTP? I tried looking and I don’t think my host offers CPanel.

Thanks again for the help!

Hi there!

I recommend checking your hosting provider’s support documentation or asking them about a File Manager option that allows you to access files on your hosting plan without installing an FTP client.

If they don’t have a file manager tool, this page at www.ads-software.com introduces you to FTP (and also suggests some other online File Manager options that different hosts offer).

I got it figured out! Couldn’t have done it without your help!

Thanks a lot!

You’re very welcome! If you get a chance, do you mind marking this thread as “resolved?”