• Resolved aliaslina

    (@aliaslina)


    Hello,
    I am facing an issue: I am using the WCMP plugin and when a vendor adds a product from his end, the Facebook plugin does not sync. To be more specific, as far as I noticed, this certain product, that the vendor added, leads the customer from Facebook to the cart and not to the product page as it happens with the other products.
    Note: I have already added your suggested code for the “redirection” instead of the cart to the product page.
    Thank you for your time.

Viewing 3 replies - 1 through 3 (of 3 total)
  • dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @aliaslina

    Can you confirm for me which plugin you mean by WCMP, please?

    the Facebook plugin does not sync. …leads the customer from Facebook to the cart and not to the product page as it happens with the other products.

    So the product still shows on the Facebook Page but when the customer clicks to buy this, rather than going to the product page they end up at the cart – is the cart empty or does it have the product added?

    Thanks,

    Thread Starter aliaslina

    (@aliaslina)

    Hello again,
    I am talking about the “Multi Vendor Marketplace Platform | Woocommerce Multi store” plugin.

    The product appears on the Facebook page and when a customer clicks to buy this, I want to lead him to the product page (as I want him to choose some more required fields) rather than lead him to the cart, telling him that the “x” field is missing.

    I hope to help you understand, if not please feel free to ask me again.

    Thank you.

    John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @aliaslina

    You’ll need to contact the developers of the Multi Vendor Marketplace Platform plugin:

    https://www.ads-software.com/plugins/wc-multivendor-marketplace/

    It’s likely that the product URL is being added to include the add-to-cart query, this isn’t something built into the Facebook for WooCommerce plugin. They will be able to contact our developers through GitHub should they have any questions.

Viewing 3 replies - 1 through 3 (of 3 total)
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