Plugin is breaking the site.

  • Resolved Starhorsepax2

    (@starhorsepax2)


    3 years ago

    We are getting this error:
    Fatal error: Uncaught Error: Call to undefined method CustomFacebookFeed\CFF_Utils::cff_get_account

    The plugin was working fine before.

    It’s affecting more than that plugin. Other widgets/plugins are going wacky when the Facebook plugin is on.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author smashballoon

    (@smashballoon)

    Hi @starhorsepax2,

    I’m very sorry to hear about the issue here. Could you send us your full “System Info” from the plugin so that we can check your settings and try to help get this resolved ASAP for you? Please don’t post your System Info here, but send it to us via our support form here. In the “Plugin Version” dropdown, select the Free version.

    You can find your System Info in the plugin by opening the plugin settings page and clicking the “Help” button in the top right corner.

    Many thanks!

    John

    Thread Starter Starhorsepax2

    (@starhorsepax2)

    Ok putting in a ticket. Thank you.

    Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @starhorsepax2,

    Since we have not heard from you in a while here I will mark this as resolved. If you still have any issues don’t hesitate to open a new thread or send a support request via our website.

    Many thanks.

    Definitely broken for me still. Added a return false to top of add_error function here:

    CFF_Error_Reporter.php:84

    And this “fixed” it. This is WPEngine on php7.4, FWIW, and I did re-install the plugin fresh.

    Ian

    PHP Fatal error: Uncaught Error: Call to undefined method CustomFacebookFeed\\CFF_Utils::cff_get_account() in /nas/content/live/xxxxx/wp-content/plugins/custom-facebook-feed/inc/CFF_Error_Reporter.php:90\nStack trace:\n#0 /nas/content/live/xxxxx/wp-content/plugins/custom-facebook-feed/inc/CFF_Utils.php(213): CustomFacebookFeed\\CFF_Error_Reporter->add_error(‘accesstoken’, Array, ‘EAAP9hArvboQBAM…’)\n#1 /nas/content/live/xxxxx/wp-content/plugins/custom-facebook-feed/inc/CFF_Utils.php(39):

    Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @ianjohn27,

    Thank you for reaching out with the additional details here. I will forward the information to our developers to see if we can get this properly addressed in a future update.

    Many thanks and I wish you a great day ahead.

Viewing 5 replies - 1 through 5 (of 5 total)
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