Plugin is calculating shipping charges multiple times!

  • Resolved vgnavada

    (@vgnavada)


    1 year, 3 months ago

    Hello,

    We are running a multi-vendor woocommerce powered by Dokan on: https://oormaniangadi.com

    Observation 1:
    If 2 items are selected from the same vendor, It calculates the correct shipping charges as mentioned in the table.
    [Screenshot: https://prnt.sc/NP4PHrFmXLH_ ]

    Observation 2:
    If the 2 items are from 2 different vendors, It is showing shipping charges twice and this is causing lots of order loss as customers feel it is very costly.
    [Screenshot: https://prnt.sc/Wtp15KG-c9f7 ]

    Is there any way to fix this?
    Awaiting your response…

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author grola

    (@grola)

    Hi,

    this is a Dokan functionality and is not related to Flexible Shipping.
    Dokan splits shipping into multiple packages, and shipping for each package is calculated separately.

    I think this feature can be disabled in Dokan. You should contact their support.

    Best regards
    Grzegorz

    Thread Starter vgnavada

    (@vgnavada)

    Hi @grola ,

    Thanks for the prompt reply, Let me write to DOKAN team.

    Plugin Support tograczyk

    (@tograczyk)

    I see that the Dokan team has solved this issue, I’m marking this topic as resolved for now.

    Best regards,
    Tomek

Viewing 3 replies - 1 through 3 (of 3 total)
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