Plugin is not changing XML File on update

Hi,

Thanks for using our plugin and reaching out to us. Sorry to hear you are experiencing issues with updating your feed.

Sounds like you are experiencing a caching issue. Are you perhaps using a 3th party caching plugin or doing some server side caching (by your host)? If so, make sure that the feed URL’s are excluded from being cached.

Hey, i checked that but it is not in cache i checked the File Date and it is not changing!

• This reply was modified 3 years, 3 months ago by taktlosde.

That is strange, when there would be a conflict with another plugin or a bug in it you wouldn’t be able to create a new or copied feed successfully either.

I doubt there is anything in there but can you share the WooCommerce fatal error log of today here? Perhaps it gives a clue as to what is happening. This is where you can find those logs: https://docs.woocommerce.com/document/finding-php-error-logs/

Nah there is no log since i installed the Plugin eighter.

But in my Nginx and PHP Error logs i see this:

7089#0: *663099 FastCGI sent in stderr: "PHP message: PHP Warning: simplexml_load_file(): I/O warning : failed to load external entity "/var/www/vhosts/censored-wohnstudio.de/httpdocs/wp-content/uploads/woo-product-feed-pro/xml/BIa3j4UMHPDGIlqiatyAa5HTulG72eF5_tmp.xml" in /var/www/vhosts/censored-wohnstudio.de/httpdocs/wp-content/plugins/woo-product-feed-pro/classes/class-get-products.php on line 1235PHP message: PHP Warning: simplexml_load_file(): I/O warning : failed to load external entity "/var/www/vhosts/censored-wohnstudio.de/httpdocs/wp-content/uploads/woo-product-feed-pro/xml/BIa3j4UMHPDGIlqiatyAa5HTulG72eF5_tmp.xml" in /var/www/vhosts/censored-wohnstudio.de/httpdocs/wp-content/plugins/woo-product-feed-pro/classes/class-get-products.php on line 1235" while reading response header from upstream

And this:
5438#0: *701112 FastCGI sent in stderr: “PHP message: PHP Warning: Unknown: Input variables exceeded 1000. To increase the limit change max_input_vars in php.ini. in Unknown on line 0” while reading response header from upstream

And yesterday there was this error:
7089#0: *516766 FastCGI sent in stderr: “PHP message: PHP Warning: simplexml_load_file(): I/O warning : failed to load external entity "/var/www/vhosts/censored-wohnstudio.de/httpdocs/wp-content/uploads/woo-product-feed-pro/xml/5Dh0EZKPtBij3hLZqps8mZjrMCKvPEx0_tmp.xml" in /var/www/vhosts/censored-wohnstudio.de/httpdocs/wp-content/plugins/woo-product-feed-pro/classes/class-get-products.php on line 1235” while reading response header from upstream

This error message indicates that the plugin cannot open or create a product feed file. This could be related to a permission issue. Are you perhaps running a security/permission plugin that closes directories?
failed to load external entity "/var/www/vhosts/censored-wohnstudio.de/httpdocs/wp-content/uploads/woo-product-feed-pro/xml/BIa3j4UMHPDGIlqiatyAa5HTulG72eF5_tmp.xml

And this error indicates that you might have a lot of categories/attributes that need mapping and that the form with mappings that you are trying to submit is too big for your server configuration:
5438#0: *701112 FastCGI sent in stderr: “PHP message: PHP Warning: Unknown: Input variables exceeded 1000. To increase the limit change max_input_vars in php.ini. in Unknown on line 0” while reading response header from upstream
Could that be the case?

Yeah we have many Categories ^^ and Products ^^ will take a look at the max_input_vars.

But we have no Plugin like that installed… What Permission are you using on your System? (Linux File and Folder Permission)

When i buy your Elite License can you then check it on my WordPress Installation?

And weird that it is working with copy then or not?

When i buy your Elite License can you then check it on my WordPress Installation?

Unfortunately, per the WordPress forum guidelines, we’re not allowed to discuss our paid Elite plugin here so for any questions about our paid plugins, please contact our support team directly. It’s also against those same policies to offer someone your login credentials.

• This reply was modified 3 years, 3 months ago by supportadtribes.

But we have no Plugin like that installed… What Permission are you using on your System? (Linux File and Folder Permission)

The ../wp-content/uploads/woo-product-feed-pro/ directory and the subcategories in it should be writable and have the permissions as shown here: https://www.malcare.com/blog/wordpress-file-permissions/

So now it looks like this
https://prnt.sc/1qfpqm7

So i tested some more. With CSV it can generate Files without problem and so on, but facebook is not accepting them? And with XML i always get the error already mentioned!

7089#0: *663099 FastCGI sent in stderr: "PHP message: PHP Warning: simplexml_load_file(): I/O warning : failed to load external entity "/var/www/vhosts/censored-wohnstudio.de/httpdocs/wp-content/uploads/woo-product-feed-pro/xml/BIa3j4UMHPDGIlqiatyAa5HTulG72eF5_tmp.xml" in /var/www/vhosts/censored-wohnstudio.de/httpdocs/wp-content/plugins/woo-product-feed-pro/classes/class-get-products.php on line 1235PHP message: PHP Warning: simplexml_load_file(): I/O warning : failed to load external entity "/var/www/vhosts/censored-wohnstudio.de/httpdocs/wp-content/uploads/woo-product-feed-pro/xml/BIa3j4UMHPDGIlqiatyAa5HTulG72eF5_tmp.xml" in /var/www/vhosts/censored-wohnstudio.de/httpdocs/wp-content/plugins/woo-product-feed-pro/classes/class-get-products.php on line 1235" while reading response header from upstream

And this happens also when you are trying to create a complete new (test) XML feed?

No then not! I checked Permissions and everything thats not the Problem!

Are these files even still there on your server?

/var/www/vhosts/censored-wohnstudio.de/httpdocs/wp-content/uploads/woo-product-feed-pro/xml/BIa3j4UMHPDGIlqiatyAa5HTulG72eF5_tmp.xml

/var/www/vhosts/censored-wohnstudio.de/httpdocs/wp-content/uploads/woo-product-feed-pro/xml/BIa3j4UMHPDGIlqiatyAa5HTulG72eF5.xml

Only the one without tmp