Plugin is not working

  • Resolved skpoems

    (@skpoems)


    9 months ago

    Hi there,

    I have installed this free plugin & added my credentials from whatsapp cloud API after that I have enabled whatsapp notification for order status with Processing but whenever I am customer is placing a order neither admin & nor customer is receiving msg on whatsapp.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Sarankumar

    (@sarankumar)


    Hello,

    Could you please capture and paste screenshots of the WC Messaging general settings and templates settings? This will allow us to investigate any configuration issues. Have you observed any error logs in the debug.log file?

    Thank you.

    • This reply was modified 9 months ago by Sarankumar.
    Plugin Support ashlyjohny

    (@ashlyjohny)

    Hi @skpoems,

    Our free version of WC Messaging was recently updated. Please check it. If any bugs are discovered, please?inform?us.

    Thank you!

    Thread Starter skpoems

    (@skpoems)

    Hi I am getting error while fetching msg templates now with updated plugin.

    here is the screenshot https://freeimage.host/i/JOr2ONf

    Please help

    Plugin Author Sarankumar

    (@sarankumar)

    Hello

    This is likely due to misconfigured settings. Please ensure that all the details in WooCommerce -> Settings -> WC Messaging -> General are correct, particularly your WhatsApp Business ID.

    Additionally, please refer to our documentation here
    a quick tutorial for WC Messaging here

Viewing 4 replies - 1 through 4 (of 4 total)
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