Plugin issues

  • Resolved rareshod

    (@rareshod)


    6 years, 9 months ago

    Hello ,
    I have some big problems with this plugin and I need your URGENT help:
    1. I installed this plugin for a few Category Rules applying a discount of 30%, but this plugin applied it to all the categories from the website, not only for those I’ve selected.
    2. The discount applied wrongly by this plugin is not the same for all the products, it varies between 20 – 40 %, but I only need it to be of 30%.
    3. I removed the plugin, but the problem is that the prices of the products are not the same as they were before installing this plugin (some products have the price with 10% discount applied and other with 30%).
    I disabled the products for which I don’t want to apply any discount.
    I need urgent help as my customer will lose money because of this problem!!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi,

    Seems like this is a caching issue,

    If you have any caching plugin please remove or disable the plugin.

    And regarding the category rule the discounts should apply only to the categories you’ve selected, please check if you have any other discount plugin that may be causing the issue, you can try disabling all plugins except woocommerce and dynamic pricing to check.

    Regards,

    Thread Starter rareshod

    (@rareshod)

    I’ve already checked everything you mentioned.
    I removed all the plugins for this website and the problem persists.
    More than that, when I’m logged in the admin panel, the category which doesn’t have any discounts is shown correctly and when the plugin is deactivated, all the prices are exactly the same as before, but only when I am logged in. If I’m not logged in, the prices are modified as I mentioned above (even if the plugin is not activated).
    For you to better understand, I can give you the following example: the first product has a price of 16,99 eur; when I apply a 30% discount, the shown price is 8,66 euro, meaning that the actually applied discount is 51%, instead of 30% as I wanted. When I am not logged in, the price is 14,26 eur and the reduced price is 7 eur even if the applied discount is still 51%. Even if I removed the plugin, the price without any discounts remains 16,99 when logged in, which is correct; but if I am not logged in, the shown price is 14,26, which is not correct.
    I didn’t have any other discount plugins installed before. This was the first and only one until now!!

    Hi,

    Please raise a ticket here:https://xadapter.com/online-support

    Our team will check this you can share your details to check the site in the ticket.

    Regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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