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Resolved ramjisro
(@ramjisro)

12 years, 1 month ago

Version 1.8.1 of Jetpack installed.

Have installed and configured subscriptions and the initial user setup works (i.e. when someone subscribes they receive and email that they need to confirm). When a new post is added, however, an email is not sent to users who have subscribed to new posts.

We are using BlogDesk to write and publish posts so suspect this is the reason a notification isn’t being sent. Have confirmed that if I login to the dashboard and set a post to draft then set it back to published, emails are sent to subscribers.

Is there some condition that needs to be added to transition_post_status to account for a post being uploaded via a client or does that processing follow a different workflow (apologies as I don’t have a good understanding of how the portions of WordPress interact).

https://www.ads-software.com/extend/plugins/jetpack/

Viewing 11 replies - 16 through 26 (of 26 total)

← 1 2

Plugin Author Jeremy Herve
(@jeherve)

Jetpack Mechanic ??

11 years, 9 months ago

@johnmatthews13 You can contact us via this form:
https://en.support.wordpress.com/contact/?jetpack=needs-service

AmareeLis
(@amareelis)

11 years, 9 months ago

Hi Jeremy, I also have this problem and I have contacted you through the form above. Here is a snippet of my message and what I found out so far:

I have exact same problem with people that my new posts does not send email notifications to my subscribers. I also noticed that this problem occurs randomly. And sometimes I can fix it by setting the post as “Draft” then pressing “Publish” again. But in the last 2 days this strategy seems to fail.

What I also noticed is that usually whenever I Published a new post, I can go to my “Jetpack Site Stats” and inside the bar, there usually will have “Date, Views, and Published post name”. But whenever this problem occurs, there will not be Published post name within the bar.

Kind Regards,
Dina

Andrew Nevins
(@anevins)

WCLDN 2018 Contributor | Volunteer support

11 years, 9 months ago

@amareelis

It’s worth creating a new thread about this.

AmareeLis
(@amareelis)

11 years, 9 months ago

Thank you Andrew, I have just created a new thread ??

Soni Sinha
(@soni-sinha)

11 years, 8 months ago

Hi,

My past 2 posts have not reached my subscribers via email and I’m wondering why.I haven’t done any upgrades recently or changed anything.Please check and help me asap!Thanks!

my url is
https://www.sonisfood.com

Plugin Author Jeremy Herve
(@jeherve)

Jetpack Mechanic ??

11 years, 8 months ago

@soni As suggested by Andrew above, could you create a new thread about the issue?

Thank you.

Janis Cox
(@janis-cox)

11 years, 7 months ago

I have the same problem. 2 days ago my Jetpress stopped sending to my subscribers when I scheduled a post. When I rescheduled 5 minutes in advance it worked.

I did not put on any new pluggins.

Help please
https://www.janiscox.com

Plugin Author Jeremy Herve
(@jeherve)

Jetpack Mechanic ??

11 years, 7 months ago

@janis Could you please create your own thread, as suggested above?

Thank you.

outlook8studio
(@outlook8studio)

11 years, 7 months ago

Its been 3 months now and its still happening to me and have sent off my email contacts to you.

janiscox
(@janiscox)

11 years, 7 months ago

Jeremy,
could you tell me how to set up my own thread?
Thanks,
Janis

WPyogi
(@wpyogi)

11 years, 7 months ago

@janiscox – use the box at the bottom of this page – https://www.ads-software.com/support/plugin/jetpack

Also perhaps review: https://codex.www.ads-software.com/Forum_Welcome#Where_To_Post