Plugin Missing from Admin menu

  • Resolved jimlongo

    (@jimlongo)


    10 years, 1 month ago

    WordPress up to date:YES
    – NextGEN up to date:YES
    – What version of NextGEN Gallery did you upgrade from?: INCREMENTAL UPDATES ONLY 1 OR 2 LATEST VERSIONS

    (please confirm the following, with your server host tech) :
    – MySQL up to date (at least 5.0) 5.5.39
    – PHP up to date (at least 5.2.4) 5.4.32
    – The mod_rewrite Apache module activated: YES
    – PHP Safe Mode OFF: YES

    Additional information that will help us find a solution:
    – Who are you hosted with: VPS on Jumpline
    – What theme are you running:Child theme of Canvas (woo themes)
    – Which plugins do you have installed and activated? WP_OPTIONS a:26:{i:0;s:27:”LayerSlider/layerslider.php”;i:1;s:33:”admin-menu-editor/menu-editor.php”;i:2;s:19:”akismet/akismet.php”;i:3;s:27:”backupbuddy/backupbuddy.php”;i:4;s:41:”better-wp-security/better-wp-security.php”;i:5;s:45:”enhanced-text-widget/enhanced-text-widget.php”;i:6;s:29:”gravityforms/gravityforms.php”;i:7;s:29:”image-widget/image-widget.php”;i:8;s:21:”ithemes-sync/init.php”;i:9;s:19:”jetpack/jetpack.php”;i:10;s:45:”jquery-t-countdown-widget/countdown-timer.php”;i:11;s:26:”julia-oceanchild/julia.php”;i:12;s:49:”jw-player-plugin-for-wordpress/jwplayermodule.php”;i:13;s:29:”nextgen-gallery/nggallery.php”;i:14;s:43:”phpbb-topics-portal/phpbb_topics_portal.php”;i:15;s:43:”phplist-form-integration-master/phplist.php”;i:16;s:25:”relevanssi/relevanssi.php”;i:17;s:41:”shortcode-exec-php/shortcode-exec-php.php”;i:18;s:43:”the-events-calendar/the-events-calendar.php”;i:19;s:33:”twitter-tweets/twitter-tweets.php”;i:20;s:37:”user-role-editor/user-role-editor.php”;i:21;s:33:”w3-total-cache/w3-total-cache.php”;i:22;s:19:”woodojo/woodojo.php”;i:23;s:39:”woothemes-updater/woothemes-updater.php”;i:24;s:24:”wordpress-seo/wp-seo.php”;i:25;s:28:”wp-robots-txt/robots-txt.php”;}
    =============

    This error still occurs if I deactivate all plugins except Nextgen Gallery and switch to TwentyEleven theme.

    The plugin is still working, but I have no access to the plugin to adjust any settings or add any new galleries or images, etc.,

    Thanks for any ideas.

    https://www.ads-software.com/plugins/nextgen-gallery/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor photocrati

    (@photocrati)

    Thank you very much for including that information @jimlongo, very helpful! We have had issues in the past with the Canvas theme, but that should be resolved now. What may need to happen is a reset of the plugin tables (you won’t lose your galleries, it’ll just clear any stored cached data in the plugin tables and restore the global settings to their default). Since you can’t access the plugin options, you’ll need to install an additional plugin of ours. Would you mind sending us a bug report here, including your info above and mention of this reset plugin you’d like to install and run: https://www.nextgen-gallery.com/report-bug . This should resolve this issue.

    -Becky

    Thread Starter jimlongo

    (@jimlongo)

    Thanks Becky!
    i’ve submitted a ticket.

    Plugin Contributor photocrati

    (@photocrati)

    Perfect, thank you @jimlongo ! ??

    -Becky

    Thread Starter jimlongo

    (@jimlongo)

    Reset solved this issue.
    Thanks again.

    Plugin Contributor photocrati

    (@photocrati)

    Oh, good to hear @jimlongo. Thank you for the update and marking this thread as resolved. I appreciate it! ??

    -Becky

Viewing 5 replies - 1 through 5 (of 5 total)
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