[Plugin: NextGEN Gallery] NOT WORKING

Here are some test you should do at first :

1. Check first with other browser
2. Check for script errors
3. Reupload the plugin again (delete & upload via FTP)
4. Disable other plugins for a test

The problem is identified as a browser issue.

Your update is not fully compatible with windows 9.

Can you fix this please ? Urgently! It doesn’t help me one bit if it works in another browser. I know you developers all loathe windows but I and the majority of my readers use it and so it has to work.

It’s majorly important to me – if you look at me site you will see how I rely on your plugin which until today has worked perfectly and since I am not in the least bit technical this has been a great help.

Please advise soonest. thanks

Here it works under IE9, no idea where you see this as browser issue, clear cache, check again…

I’ve cleared cache. Still the same.

the other thing I’ve noticed since your update this morning is that on every gallery I’ve previously made, two of each image now shows up in the post.

You can see this for yourself if you look at every post under the Strictly Come Dancing tab on the homepage.

Please can you fix this as well as the page not displaying urgently?

This site is my business; it’s not a hobby.

From which version do you upgrade ?

If this is your business, you should done a backup, maybe you should return to previous version and check on a test system the new version first.

This plugin is my hobby (and for free); it’s not my business

I upgraded from your latest version to this new one. I find if I don’t upgrade when you issue one then the plugin doesn’t work for me at all.

My technical team tell me that there isn’t any reason why all but one of the pages would show up in IE9 but the crucial one – to be able to upload images – doesn’t. They feel there is an error in the upgrade itself.

If I revert to a previous backup, your plugin will not work at all for me so that’s not an option. I need to find a fix for these issues. Understand it’s a hobby for you but there was no warning that this might not be compatible or that I might have issues – and as I’ve said I had no option other than to upgrade – the plugin didn’t work at all once you’d issued the upgrade. I don’t have the capability to ‘test system’ – I’m a journalist not a technician and there is only so much my team can do, since they did not create the plugin.

Since everything was fine prior to the upgrade, and since I can’t go back now that you’ve issued the upgrade, the concensus is that there is something in the upgrade that isn’t quite as it should be for IE9, especially with the duplication of images on older galleries.

So, have you been looking at what could be wrong because there is a limit to what I can do at this end and I have tried all your suggesetions – I don’t believe it’s an issue with my system otherwise none of the pages would load.

ps sorry I meant to add; I understand that the plugin is free but you do receive dontations and indeed I would have donated; but it has to work reliably all the time for me to do that, and when it doesn’t work, it has to be fixed quickly. This has caused me a lot of wasted time on the weekend so far which I really don’t need and I would appreciate it if you’d have a look at the upgrade and see if you can find any potential issues.

And finally, the duplication of images across all galleries is happening in Safari 5 as well as IE9.

The tehcnical team suggest that this indicates a problem with the upgrade rather than anything at this end.

Please advise soonest. thanks

Have you disable other plugins just for a test ?

There exist an issue with simple-facebook-connect , see https://www.ads-software.com/support/topic/plugin-nextgen-gallery-compatibility-issues-with-other-plugins-fcb?replies=28

thank you. I don’t use those plugins.

We reently went though an exercise of reducing drastically all the plugins and testing them with NGG.

Again, the technical team tell me that these issues stem from the upgrade itself, since all was absolutely fine beforehand.

Therefore, rather than asking me to check every last thing at this end (which we’ve done anyway) could you take a look at the coding of the upgrade and see if there is anything that might be causing these issues ? The team thinks this is the most beneficial route and don’t actually know what else we could try at this end.

If the duplication of the pictures was only happening in IE9 that might narrow it down slightly, but it’s not. Have you checked to see this for yourself ? Hopefully the information I’ve given you will be enough for you to check the coding and see if you can issue another update to fix these issues.

Once again, I have an urgent requirement for this to be fully functional for me by tonight (7pm latest). thanks

Also verify is the double content show up as well in the admin section. Same with new galleries ?

I need to leave now, check this tomorrow. Sorry can’t help now… don’t see here anything in my upgrade procedure, if other user report the same or my test will show up this fault, I surely will look into this.

You’re suggesting that I’d duplicate my own work ?

I can’t see this is helping to solve the problem and now it looks as though it won’t be fixed at all.

Seriously unimpressed.

Further tests have revealed that in fact, there IS a problem with your upgrade and NOT IE9 or any other part of my computer system.

Here is the error message showing incompatibility :

Missing the call to wp_head() in your theme

Would you please amend the coding in your update so that it is in fact compatible with my theme which is the Woo Theme Fresh News.

I am assured that there is no need for me to pay a developer to do this work for me as your update should have been be fully compatible.

I trust that this information will allow you to focus on your update and correct the error/s.

Please advise soonest. thanks