Hello Joel,
Thank you for getting in touch with us. To investigate this further, we kindly ask you to reach out to us directly with the additional details:
- The Gelato App Status information. You can find instructions for this here: Gelato WooCommerce App Health Status Check and Webhooks.
- A list of any third-party plugins currently active on your WooCommerce site.
You can share this information with us via live chat by following this link: Contact Gelato Support or email at [email protected]
Once we have these details, we’ll escalate the issue to our technical team to ensure a thorough investigation.
Thank you for your cooperation, and we look forward to resolving this.
Best regards,
Bart
Gelato Support Team
