Plugin not always working even though settings are the same

  • marketingcopenhagen

    (@marketingcopenhagen)


    4 months ago

    Hi there,

    I made the settings in the plugin as I need, but sometimes it does not work? Like right now. And since I set everything up as it is supposed to, I can not really change or add anything since there’s nothing to change or add. Can you help please?

    It should not be possible to access our product categories without typing a password. But when I am logged out now, I can access everything.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author rajkakadiya

    (@rajkakadiya)

    Hello @marketingcopenhagen,

    Apologies for the inconvenience.

    Few days ago, we released a new version of the Password Protect plugin. Unfortunately, we are not experiencing the issue you mentioned.

    Could you please provide a brief explanation of the settings you are using? This will help us resolve the issue for you.

    Thank you for your understanding and patience.

    Thread Starter marketingcopenhagen

    (@marketingcopenhagen)

    Hi there,

    When I use Safari browser I have access to everything, even if I clear cache etc. If I use google chrome then it asks for the password. I tried everything with safari, I don’t know why I can not get it to ask for the password. I am logged out, history and cache is cleared, site cache cleared etc.

    Plugin Author rajkakadiya

    (@rajkakadiya)

    Hello @marketingcopenhagen,

    We have tested it in the Safari browser, and everything appears to be fine. It is asking for a password as expected. Please check the provided screenshot of Safari: https://prnt.sc/eT2EsAjMxNuA

    If you are still experiencing issues, feel free to reach out to us at [email protected].

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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