plugin not appearing on wordpress dashboard

Hi there,

Thanks so much for getting in touch and apologies for the inconvenience.

That is really strange. Just to confirm, is the plugin activated from the Plugins menu?

Additionally, could I kindly ask to confirm which user role you have set and if you might have recently changed your role? As the Zephyr page is only available to roles set in the Zephyr settings and based on the lowest access level in the Zephyr settings.

Thank you for your time. I look forward to hearing back from you and assisting you further.

Kindest regards,
Dylan

Hi james,

Thanks for your support, that plugin is activated in plugin menu , i have logged in as admin role, for user roles it showing perfectly, give me some suggestions, my clients want to purchase permium but now only this making problems waiting for your reply,

Hi there,

Thanks for the response and confirming.

So just to make sure, do you mean that you are able to see the menu correctly when logged in as an administrator?

If that is the case, can you please make sure that the lowest access level setting in Zephyr > Settings is set to either the role of the user you are not seeing the menu with or lower and can you confirm if your user account has access to Zephyr from Zephyr > Teams & Members in the member list?

Thank you for your time once again.

Best regards,
Dylan

Hi,
Once again thank you for your support, yes our client set as low access to adminstration account so the problem accured so i have checked and resolved that thanks.

Hi there,

Thanks for letting me know. That is great to hear.

I hope you have a great week further and please shout if there is ever anything else I can assist you with.

Best regards,
Dylan