Plugin Not Changing URLs After Moving Files

  • The plugin is sometimes working but sometimes when my users upload images, the plugin moves the image to S3 and leaves the URL referring to the local path. In the end a media file appears twice in the media library. It looks like this:
    https://snag.gy/NJwv8x.jpg
    The main problem I have with this is that on the website the page tries to display the local non-existent file. What could be causing this behaviour?

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  • Plugin Contributor ianmjones

    (@ianmjones)

    Can your users access the site admin via different domain names?

    Do the non-working images have a different local domain name in the database content to the working images?

    If so, check out https://deliciousbrains.com/wp-offload-s3/doc/filtering-urls-for-multiple-domains/

    Otherwise, there could be a million and 1 reasons for this depending on theme and plugins and what they do to images. You might need to grab yourself a license and contact Delicious Brains for support via the plugin’s built in support form and they’ll dig into the issue with you.

Viewing 1 replies (of 1 total)
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