Plugin not creating cookie

Hello there,

hope you are doing well! ??

We have done a quick test on our local site and the commission are created in the right way. Also, the cookie is created when the customer visits the link with ?ref parameter.

Could you deactivate all the plugins except WooCommerce and YITH WooCommerce Affiliates and check if it is working fine?

Let us know.

• This reply was modified 4 years, 10 months ago by YITHEMES.
• This reply was modified 4 years, 10 months ago by YITHEMES.

Hello there,

I am setting this topic as solved for now as we have no more news from you.

But please, feel free to open a new one at any time to receive additional support on any other issue.

Have a great day!

Hi there @screentag
Being this a public support forum, unfortunately, we have limited debug options.

Testing on a virgin installation on our end, with the latest version of WordPress and WooCommerce and a proper configuration of the server, is essential for us to confirm that plugin is working in its basic functions.

Obviously, this doesn’t mean that the problem doesn’t exist, but it is enough for us to exclude any internal problem, and focus on other causes, such as other plugins installed, the theme, or the server configuration.

This is the reason why we suggested the previous debug procedure; we fully understand this isn’t a viable test for everyone, yet it is our best suggestion to locate the issue.
That said, if you’re not able to proceed that way, there’s no problem; we can suggest alternative routes ??

For example, I’m wondering if you’re running a cache system on your site: this could prevent the cookie from being correctly set when a user visits the site using a referral link.
Can you please let me know? Can you please check if affiliate’s cookies are correctly set after visiting the site with a referral URL?
Can you kindly describe better your testing procedure, so we can check if there is some flaw in your steps?

@screentag You may have missed it and you made a mistake here. Your replies were archived and your account is on moderation.

You wrote this and your reply was archived.

What we have seen other dev teams doing, is to ask to be given an admin username (sent through email), so they can investigate on the issue.

Anyone who takes that offer risks getting their plugins removed from this site and banned. It’s that serious. Do not make that offer again, that’s not permitted. There is not a scenario where that’s encouraged. The plugin developers knows not to do that or accept that offer as that would have consequences for them.

https://www.ads-software.com/support/guidelines/#the-bad-stuff

This is not your topic and it’s 2 months old. If you need support then per the forum guidelines please start your own topic.

https://www.ads-software.com/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too

You can do so here.

https://www.ads-software.com/support/plugin/yith-woocommerce-affiliates/#new-post

The original person who started this topic has not followed up. I am closing this topic from further replies.

If you do start your own topic please refrain from that offer. It’s a step too far.