Plugin Not Loading after recent update

  • Resolved keithflick

    (@keithflick)


    2 weeks, 6 days ago

    After the plugin auto updated to version 4.7.4.1, the Plugin Dashboard and all other tabs within it are blank and are not loading. I am only able to see the footer on each tab.

    In the Search Statistics tab it is showing a JavaScript error.

    In the Page and Post sections, it is showing a loading symbol infinitely.

    I’ve already tried clearing the cache and disabling plugins, but the issue still persists.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Abdul Kadir Alhanur Rahman

    (@alhanrahman)

    Hi @keithflick,

    Thanks for reaching out, and I’m sorry that you’re experiencing a JavaScript error.

    Could you please try clearing your website, server, and CDN cache, then refresh your page to see if the error clears?

    If you are using a plugin or server service that combines or minifies Javascript files, please disable that feature or plugin and recheck the page again.

    If you are still seeing an error, please try logging into your site using your browser in incognito or private mode and check for the error.

    If the error has cleared, it may be related to a browser addon or extension. Please disable your addons or extensions and check your page using the normal browsing mode. Then enable the addon or extension one at a time to locate the issue.

    If the problem persists, please check for any plugin or theme conflicts by following these steps:

    1. Clear all caching and deactivate any caching or performance plugins. This also includes server caching such as Varnish and CDNs such as Cloudflare. You’ll need to clear your caches after any changes you make in the steps below.
    2. Now deactivate and reactivate All in One SEO and see if this resolves the problem.
    3. If not, please use the Health Check & Troubleshooting (https://www.ads-software.com/plugins/health-check/) plugin to debug possible conflicts by following these steps:
      1. Go to?Plugins > Add New?and install and activate the?Health Check & Troubleshooting?plugin.
      2. Go to?Plugins > Installed Plugins?and click on?Troubleshoot?below the All in One SEO plugin – This will temporarily disable all the plugins and switch to a default theme only for your user ID without impacting what your visitors see.
      3. See if you’re able to reproduce the JavaScript error. If not, activate your theme and check again.
      4. If you’re still unable to replicate the issue, activate the plugins one by one and simultaneously check if the JavaScript error occurs.
      5. Once you’re done troubleshooting, deactivate and delete the Health Check & Troubleshooting plugin.

    Looking forward to helping you.

    (@keithflick) You may want to read this https://www.ads-software.com/support/topic/no-admin-page-4/#post-18116669 as it seems its goibng on for everyone

    Plugin Support MM Aurangajeb

    (@aurangajeb)

    Hey @keithflick , @shedmasteruk,

    I sincerely apologize for the inconvenience this issue has caused.

    We’re aware that some users are experiencing a blank page screen after updating the plugin to the latest release, 4.7.4.1.

    Our Development team is actively investigating the issue, and I’ll update you here as soon as we have more information.

    Thank you so much for your patience and understanding during this time!

    Thread Starter keithflick

    (@keithflick)

    Hi,
    Updating the Plugin to ?4.7.4.2 fixed all the issues.
    Thank you for the quick fix.

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.