Plugin not loading content correctly

  • Seems as though the plugin isnt working properly. When loaded it will not load “in front” of other content on the website, making the popup content impossible to interact with. I thought it was a z index issue but that didn’t solve it. It is happening on the popup for divi plugins site too.. If you click view the demo popup on this page it https://divimode.com/divi-popup/#tutorial Perhaps the plugin needs an update? Any help would be great.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter mhamiltonvisuals

    (@mhamiltonvisuals)

    Updated page for testing. Seems as though the popup on divimode is working now. To take a look at mine which is not, scroll down to the “click to schedule” button here https://mhamiltonvisuals.com/rates-2/

    Hi @mhamiltonvisuals,

    Thank you for reaching out to us. I apologize for the delay in the response/update.

    I checked and confirmed your issue.
    See here: https://share.getcloudapp.com/mXuDlzPO

    For your information, I have already reported your issue to our development team to investigate further and confirm the cause.

    I will update you as soon as I get confirmation from our development team.

    Workaround:

    As a workaround, you can switch to our “Divi Areas Pro” plugin, which has multiple features and integrations. Further, it also has different popup triggers and behaviors to achieve your desired results.

    You can find more information here: https://divimode.com/divi-areas-pro/

    I hope this information helps. Please do not hesitate to ask any further questions. Thank you.

    Hi @mhamiltonvisuals,

    I have an update for you. Our development team has investigated your issue and found that your popup is currently located in the footer, due to which the issue is arising.

    You can move the popups from the footer into the header template (in the Theme Builder).

    Alternatively, as I suggested earlier, you can switch to the “Divi Areas Pro” plugin as a workaround, which has multiple features and integrations with different popup triggers and behaviors to achieve your desired results.

    You can find more information here: https://divimode.com/divi-areas-pro/

    I hope this information helps. Please do not hesitate to ask any further questions. Thank you.

    Thread Starter mhamiltonvisuals

    (@mhamiltonvisuals)

    Thank you for looking into this! I was not aware of the footer/header issue. I don’t seem to have the popup inside my footer. Perhaps I am missing something. How would I move that? The button/section is not located in my header or footer. It is implemented into the body of the page.

    Hi @mhamiltonvisuals,

    If that’s the case, I recommend that you remove/delete the existing popup and create/add a new popup to your page, and trigger the same via your button. And let us know the status.

    I will be looking forward to your response. Thank you.

    Thread Starter mhamiltonvisuals

    (@mhamiltonvisuals)

    Just made a new one and the same problem is present. See page https://staging76.mhamiltonvisuals.com/rates-2/ with button “CLICK TO SCHEDULE TEST”

    Hi @mhamiltonvisuals,

    Thank you for your confirmation. Could you please forward your request to our support channel: https://divimode.com/get-support/

    As I will need your permission to temporarily log in to your site to confirm and investigate the issue further. I will be looking forward to your response. Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)
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