Plugin not recording billing address and shipping address

  • Resolved jcmanlangit

    (@jcmanlangit)


    1 year, 3 months ago

    Hi good day!

    Would like to ask help

    Our client is sometimes experiencing payments in paypal that are not recording billing/shipping addresses. On what instance or reason could this be? It looked like this is not caused by the payment button in single product page, as the data redirects it to checkout and have the billing fields be auto populated. So what could be the reason why it is not recording billing/ shipping address after a successful payment and how can we prevent this?

    https://snipboard.io/DHUoZa.jpg

    The page I need help with: [log in to see the link]

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  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello,

    Thank you for reaching out to us, we are here to help.

    This issue was introduced with our 2.2.0 release, but should have already been resolved with our 2.2.1 release that was released last Thursday. If you want to read more details about this issue, you can find these here on GitHub.

    Since the issue should already be resolved, I will mark it as closed (but I will receive a notification if you add any more questions).

    Kind regards,
    Joost

Viewing 1 replies (of 1 total)
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