• Resolved sudeekshab

    (@sudeekshab)


    Hello,

    Plugin is not showing in the admin dashboard. From plugin installer it is showing activated but in the menu or installed plugin it is now showing

Viewing 1 replies (of 1 total)
  • Plugin Author Mircea Sandu

    (@gripgrip)

    Hi @sudeekshab,

    It sounds like someone may have added a snippet that is hiding the plugin in the admin.

    From previous reports we had, you should follow these steps to fix this issue:

    – Immediately update passwords for all administrator accounts on your website, in all the cases we encountered so far the attackers accessed the website with compromised credentials. Please make sure that you do not use the same username/password combination on other websites.
    – Review the list of Administrator users and remove any users that you do not recognise – in some versions of this attack the snippet added creates a new administrator account.
    – Use the WPCode Safe Mode to prevent the snippet from being executed by adding ?wpcode-safe-mode=1 to your wp-admin URL, for example:?https://example.com/wp-admin?wpcode-safe-mode=1
    Once in safe mode, go to the Code Snippets menu and delete any snippets you do not recognise.
    – If you did not use WPCode previously, go to wp-admin > Code Snippets > Settings > enable the option to delete all the plugin data, save and then from the Plugins page deactivate WPCode and delete the plugin. This will ensure that all the data added through WPCode is deleted.

    I hope this helps.

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.