Plugin not working

  • Resolved annawells96

    (@annawells96)


    3 years, 9 months ago

    We recently switched themes among other things and pop ups seem to not be coming up. This is the only page (that I use for troubleshooting and is private that has an active pop up at the moment. Not sure where to start looking for what is interfering.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter annawells96

    (@annawells96)

    I had the page set as private, but it is public now, so you should be able to see it.

    Plugin Contributor Lap

    (@lapzor)

    I’m still getting page not found for that link.

    Can you show me a screenshot of the settings for the box, specifically the rules where to load the box? You can upload the screenshot to imgur.com or such and share the link here.

    Thanks

    Thread Starter annawells96

    (@annawells96)

    I updated it again. It should be public now.

    View post on imgur.com

    View post on imgur.com

    Plugin Contributor Lap

    (@lapzor)

    Can you change the condition to “URL contains experiments” and see if that works ?
    Does the box have some content? Boxes with nothing in it will be ignored.

    Thread Starter annawells96

    (@annawells96)

    I updated the settings and it did not work. We have other pop-ups that suddenly stopped working after having been working fine for a while.

    View post on imgur.com

    The box has content.

    Plugin Contributor Lap

    (@lapzor)

    Please email a link to this thread to support at boxzillaplugin.com
    thanks

    Plugin Contributor Lap

    (@lapzor)

    Hi Anna,
    ?
    ?The issue must be related to Autoptimize, because if I load the page without Autoptimize it works:
    ?https://alicekeeler.com/experiments/?ao_noptimize=1
    ?
    ?You may need to exclude Boxzilla from the combined JS.
    ?
    ?Hope that helps. If you have any questions, please let me know!

Viewing 7 replies - 1 through 7 (of 7 total)
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