Plugin Not Working

Hi.

I have installed plugin on my website https://www.kraftdesigners.com. Control panel is not showing any online visitor. Also my website is not showing any online agent.

I checked it personally by opening up Admin and Website on different browsers. Also can I ping to online visitors with free account if the problem get resolved?

Thanks
Prince

https://www.ads-software.com/plugins/lively-chat-support/