Plugin not working according to settings

  • I have one product category where products have a minimum weight setting. The plugin displays messages for ALL products and not just that one product category that has a MOQ based on weight. So messages display regardless of what product from a another category without limits is in the cart. Ideally what should happen is if Category A has a weight limit – ONLY if a product from Category A is in the cart should a message display not every single time a product from other categories are added.

    • This topic was modified 5 months, 1 week ago by mommaroodle.
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  • Hi @mommaroodle,

    First, I apologize for the inconvenience and the experience you’ve had with our plugin.

    I have tested the plugin, and it does display notices only for the category for which a limit has been set. However, it’s important to note that setting limits for specific categories is a feature available only in the Pro version of the plugin. In the free version, limits set in the “Amounts” section apply to all products, regardless of their category.

    To ensure the limits work as intended, please make sure you are using the Pro version of the plugin. You will need to use the “Per Product Category” option to set limits for specific categories. Additionally, please ensure that under the “Amounts” section, the limit is set to 0. If there is any value set in this section, the notice will display for all products.

    If you are using the Pro version and have already utilized the “Per Product Category” feature to set the limit, please contact us through our official website forum. Unfortunately, www.ads-software.com restricts us from providing support for Pro features here.

    Thank you for your understanding.

    Best regards,
    Moshtafizur

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