plugin not working after the installation

  • Resolved skokys

    (@skokys)


    2 years, 4 months ago

    Hi,

    I was using the free version of the plugin, which was great. Our store expanded with products and the limitation of products in the XML feed was a problem so I upgraded to paid version. I have installed the paid module but after the installation the page is blank and I have no possibility even to enter the licence key.

    screenshot can be found here: https://ctrlv.cz/hmNN

    Anything will help.

    Thanks a lot,
    Skokys

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author AukeJomm

    (@aukejomm)

    Hello Skokys,

    Updating your free version to the paid version is very easy and I think that there where some files not correctly transferred to the server or got corrupted. If you follow the next steps by backing up your previous build feeds and completely removing the free version and installing the premium version from scrats I am sure you will have a completely fresh installation.

    Step 1. Create a backup of the feeds you have created in the settings page.
    Step 2. Deinstall the free feed manager plugin from the plugin page.
    Step 3. Install the premium product feed manage plugin like any other plugin
    Step 4. Enter your license key and validate.
    Step 5. (e-commerce version only) install the google channel in the channel manager
    Step 6. Restore the feed back-up in the settings page from our plugin.
    Step 7. Regenerate the feed(s)
    ?Step 8. Ctrl +F5 to empty your browser cache.

    And you are up and running.

    Let me know if that worked!

    Thread Starter skokys

    (@skokys)

    Hi AukeJomm,

    Thanks for your reply. I have tried to reinstall many times, even manually through FTP server (not from WP administration). Many times from scratch or even upgrading from the free version, nothing helped.

    Following your steps, I am stuck on step 4. I sucefully installed the plugin, but whichever option from the left panel in WordPress I choose (Feed manager/Manage Channels/Settings), I get the same screen I have sent in the screenshot (https://ctrlv.cz/hmNN). That means I don’t even have a possibility to enter my license key, as the page is blank. There is no way I could put the license key in and validate. Or any other setting of your plugin.

    Plugin Author AukeJomm

    (@aukejomm)

    Hey @skokys,

    I see we where also emailing each other.
    I have just responded by email with the steps but also with a link to the lates plugin version to make sure you are trying to install the latest premium version.

    Please response by email so we have this sorted as soon as possible.

Viewing 3 replies - 1 through 3 (of 3 total)
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