Plugin not working correctly with PHP 8.3

Hey @dmarin

Thank you for reaching out!

We are currently working on a compatibility release for the latest WordPress version and this will be shipped out very soon! Back to the issue, I’ve done some tests with PHP 8.3 and PHP 8.3.8 but I could not reproduce any errors while uploading .DDD files as shown here.

Do you have a sample DDD file that you can share a download link to so that I can test the issue further?

Thank you!

Not sure why it would not work on my end … We are using WP Customer Area app to upload files for various clients. How can I send you a couple of .ddd files for testing, @kmacharia ?

• This reply was modified 4 months, 2 weeks ago by dmarin.

Hey @dmarin

Would it be possible to upload the files to Google Drive or any other file hosting platform and share a download link with me?

Thanks!

Ok, @kmacharia , I have uploaded 2 files to WeTransfer: https://we.tl/t-EzcKqWPbQa

Please have a look and let me know how it goes.

Thanks!

• This reply was modified 4 months, 2 weeks ago by dmarin.

@kmacharia , I double checked uploading to the Media Library and I get the same error if I try to upload .DDD files to the Media Library if PHP version is 8.3. I tried it with another custom File Type .UGC that I have setup in File Upload Types, but what is interesting I get error uploading with both PHP 8.2 and 8.3 versions, even though it worked fine with older PHP versions. Here are a couple of .UGC file samples: https://we.tl/t-hno8EWectw

So, it seems that the problem is indeed with your plugin (and not with WP Customer Area or another plugin which I thought for a moment). So, please test those files yourself with PHP versions 8.2 and 8.3 and let me know what you find out.

Thanks!

Were you able to do any tests with these files, @kmacharia ?

Please let me know. Thanks!

Hey @dmarin

Thank you for sharing the files. I was able to reproduce the issue with PHP version 8.3 using this files and the issue has been reported to our development team for closer investigation.

I will circle back as soon as we have more details.

Thank you!

hey @dmarin could you share what MIME type (or types and in what order) have you defined for .ddd files in FUT plugin settings?

@kkarpieszuk and @kmacharia , I used the default DDD MIME settings even though these files are not Fujitsu – Xerox 2D CAD Data … they are Tachograph data files. For UGC files I created custom setting. Both settings can be seen here in the screenshot: https://prnt.sc/FvikXZeqMqgJ

Hey @dmarin

Thanks for the additional info. We have identified the cause of the issue and as a temporary fix, we suggest adding a new File type and set the MIME type to “image/x-atari-degas” as shown here: https://a.supportally.com/i/bwbDfL. I have just tested it with your files and it works on my end on PHP 8.3.

Please let me know how it goes. ??

Ok, thanks for that, @kmacharia . I will try that over the weekend. So, would this MIME type work for both DDD and UGC files?

Hey @dmarin

Apologies for the weekend delay. Sorry, it would not work for both, this is for the .ddd files.
Would you mind resending the UGC files again so that we can test further? It looks like the link that you used before has already expired.

Thank you!

Hey @dmarin

I wanted to share some good news and let you know that we have released version 1.4.0 of File Upload Types that contains a fix for the UGC and DDD files. In case you are still unable to upload UGC files, please follow these steps to create the new MIME type:

• Go to WP-admin > Settings > File Upload Types
• At the bottom, drag a UGC file from your computer to the uploader as shown here.
• This will recognize the MIME type and prefill the fields.
• Save settings

Please let me know if you bump into any issues. ??

Hi @kmacharia , thanks for getting back to me and sorry that I did not respond a couple of days regarding UGC files. I got sick, but will test new version tonight and let you know if it resolved all the problems with PHP 8.3.

Regards, Danijel

Hey @dmarin

I’m sorry to hear that you’ve been unwell. I hope you’re feeling better now. There’s no rush—your health comes first. Whenever you have the chance to test the new version, just let us know how it goes. If you encounter any issues or need further assistance, don’t hesitate to reach out.

Thanks!