Plugin not working on IE11

Hello, stuartready,

Really, I’d not had issues related with IE11. It’s the first time so, I supposse that among more than 7000 plugin installations, some other users use this browser and also the visitors of their websites… so that, I suppose that the issue you describes should be related with another element but not with the browser version…

Therefore, check this list of elements concerned to your installation to find out the true reason of this plugin behaviour.

0) Check if the plugin has the switch ACTIVE in the ON position.

1) Check the Google RECATPCHA api pair of keys.

2) Check the plugin having CLOSED your WP admin session.

It’s impossible to see the plugin in action if you are logged so, before test it, first, close you your WP admin session. The plugin just works for the ‘NOT logged’ users.

And, always in a WP NOT LOGGED browser window.

3) Using the Inspector tool of your browser, please, check if the HTML code of the recaptcha appears but its element, due to theme CSS, has the property display:none.

4) Using javascript tool of your browser, check if the javascript queries that the plugin uses for locating the HTML ID and FORM elements are truly correct and works. In case of error, go to plugin settings page and change the parameters of these queries.

5) Finally, principally because you haven’t got any error messages in the javascript console tool, disconnect one by one, your other installed and active plugins to detect some other hidden interferences.

And please, tell me something about it….

Thanks in advance,

Joan Miquel

• This reply was modified 6 years, 5 months ago by jmviade.

Hi Joan,

Thanks for your super quick and detailed response. In answer to your debugging tips;

1. The plugin is active. It’s working in all other browsers.
2. I have checked my keys.
3. I have been checking on IE11 where I have not logged into the site
4. The markup for the plugin isn’t in the DOM on IE11 but is on all other browsers
5. The ID’s are correctly set – screenshot
6. I haven’t yet started this process but will later today. Before I do this can you think of any issues other users have had? I appreciate that plugin conflict is a common issue but the fact I’m getting no error messages in my console and that it is just happening in IE11 made me wonder if this is being caused by something else…

Thanks again for your help. I’ll report back with my findings.

Stuart

Ok, stuartready, understood. So then, let’s go to the last point.

Firstly, check if the javascript console of your IE11 has got all javascript event types checked for displaying (code, network, js, css, registry, etc.).

On the other hand, tell me, please, what happens when you deactivate the plugins one by one (take your time, your visitors are the most important, of course) and what you find out during this process, because, I have not got any other reports about IE11… so that, I need more clues that allow me to help you.

Additionally, check if your wp theme has defined any special output strategy for the javascript scripts or its code is drived by browser type… It’s not so common but it’s also possible.

Thanks in advance,

Joan Miquel.

In a paralalel line of investigation, I’ve been making some generic searches about ‘IE11 + google Recaptcha’ and, I’m afraid that, independently of the plugin, this behaviour of the recaptcha field is related directly to a IE11 error.

I found a lot of board messages about this error and some of them propose alternative solutions. I don’t know if they will work however, in next days I’ll try to test them and I’ll tell you something… meanwhiile, take a lock at, per example,

https://stackoverflow.com/questions/47669463/google-recaptcha-error-in-ie-11
https://support.google.com/recaptcha/answer/6223838?hl=en

So, at the end, I’m afraid that it will be difficult to fix it because it is a browser malfunction not a plugin issue… and I’m so sorry.

Joan Miquel
PD. I’ll keep this comment as ‘not resolved’ still some days, while you test the other plugins and I try to implement some ‘inspirated’ board message ideas… ??

• This reply was modified 6 years, 5 months ago by jmviade.

Hi Joan,

Thanks for investigation, sorry I should have done a quick search! I will leave this ticket open, do let me know if you’d like help testing.

Best wishes,
Stuart

sutuardready,

I’ve been trying to add a solution that would be able to be generic but it’s not possible so, I take a note of this issue to solve it in the next version of the plugin (…if I can).

Thanks for your time.

Joan Miquel
PD. I’ve closed this incidence but if you have some more information about it, please, don’t hesitate to send it to me.