Plugin not working properly anymore aftert updating Woo/WordPress?

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Thank you,

Alfred

I’ve checked some orders that I put manually on Pre-Ordered and it seems that some of them went automatically to Processing all at the same time last night. The pre-order date is set on Dec 31st 2024 so that cannot be it. Something odd is happening that’s for sure. Here’s a screenshot: https://pasteboard.co/kjLYtwLslPjO.png

Ok I may have found the error: MailChimp_WooCommerce_Single_Order

Mailchimp does a Scheduled Action exactly at the times shown in the screenshot, therefore triggering a Pre-order to Processing. I had prior to this turned ON: Track carts for all customers and Sync new non-subscribed contacts. Now I have turned them OFF to see what happens.

I also noticed the Scheduled Actions were still pending, so after I manually put orders back to Pre-order I ran this action manually. So far the order remains Pre-Order and did not switch to Processing. I’ll check again later today and tonight at the 22:31 time to see what happens and if it got fixed.

So I’m not sure who’s causing the error exactly; either Mailchimp or the Pre-order plugin but I highly assume it’s Mailchimp.

• This reply was modified 4 months ago by hiraethrecords.

Well that didn’t work. Orders are back from Pre-order to Processing and even new Pre-orders will not change to Pre-order but go straight to Processing. I’ll try once more with completely turning off Mailchimp. to be continued….

Before I turn off Mailchimp completely I noticed that the Cron Event:

check_for_released_preorders
Woocommerce_Preorders\Sync->checkForPreorders()

is part of the problem. This Cron Event runs twice daily and putting orders from Pre-ordered to Processing, even when the date hasn’t passed! So there could be a bug in the Cron Event checking the date. I do have “Checkout Field Editor for WooCommerce” but that plugin never gave any issues. After a couple days we switched to a more pro looking checkout plugin and I can confirm the Pre-order plugin still worked perfectly. It’s only after the recent WordPress/Woo updates this problem started to show up.

I hope my posts are beneficial to your quest in finding a solution! ??

Hello ,

Thank you for communicating what is happening with the Cron event check_for_released_preorders. We appreciate you taking the time to inform us about the issue you are experiencing.

Our development team will review this matter in detail. We will keep you informed as we make progress on this issue.

We appreciate your patience and cooperation. If you need further assistance in the meantime, please do not hesitate to let us know.

Kind regards, Peace !

Hello,

Please make sure that your pre-orders have a pre-order date set.

This issue occurs when pre-orders, for some reason, do not have a pre-order date. We will improve this process so that if they do not have a pre-order date, they will remain in a pre-ordered status.

– Best Regards